After investigating several unified communications systems, The Wise Group ultimately decided on a Microsoft partner to install, deploy and support a Microsoft Lync Server and MiContact Center for Microsoft Lync infrastructure. The Wise Group chose Lync for its flexible and dynamic feature set: the application integration with the Microsoft Active Directory, Outlook, Office and Sharepoint and Office365; the ability to unify all communication channels and a rich mobile client; and the ability to easily roll out “pop up” offices as their business needs without requiring new phone systems and phone lines.
“Ultimately, MiContact Center has led to an improvement in the way we interact with our customers and overall customer satisfaction,” said ICT Manager Barbara Ferguson.
Söderberg & Partners probó la solución MiContact Center Business más reciente de Mitel, que brindó con éxito una experiencia del cliente omnicanal.Leer más
Brightside Insurance and Warranty Solutions needed the right technology for ‘follow the sun’ connectivity and business continuity across multiple international sites.Leer más
Whitney National Bank, a growing institution, needed a reliable and advanced solution to improve customer experience.Leer más