An informal RFP was fielded to several organizations, but none had the expertise to deploy contact center reporting features, nor the experience to integrate the system with Weber State Credit Union’s financial platform and IVR capabilities.
“I’ve been involved in different telecom solutions at other institutions and I was very familiar with Cisco and Avaya, the old Nortel and NEC," said Ben Christensen, Vice President and Chief Information Officer. "I knew what functionality we were looking for and at what price point. As I started to dig deeper into Mitel and talk with different resources, I was sold."
Söderberg & Partners probó la solución MiContact Center Business más reciente de Mitel, que brindó con éxito una experiencia del cliente omnicanal.Leer más
Brightside Insurance and Warranty Solutions needed the right technology for ‘follow the sun’ connectivity and business continuity across multiple international sites.Leer más
Whitney National Bank, a growing institution, needed a reliable and advanced solution to improve customer experience.Leer más