Product hero

Weber State Credit Union

Weber State Credit Union’s existing phone system was at the end of life, and the platform was unable to accommodate growth. Adding agents or handsets required an expensive hardware and software upgrade, and the system had become impossible to manage in-house.

An informal RFP was fielded to several organizations, but none had the expertise to deploy contact center reporting features, nor the experience to integrate the system with Weber State Credit Union’s financial platform and IVR capabilities.

“I’ve been involved in different telecom solutions at other institutions and I was very familiar with Cisco and Avaya, the old Nortel and NEC," said Ben Christensen, Vice President and Chief Information Officer. "I knew what functionality we were looking for and at what price point. As I started to dig deeper into Mitel and talk with different resources, I was sold."

    Goals
    • Implement a scalable, automated solution with robust reporting that would support growth 
    • Needed a solution that would integrate with the organization’s customer service and financial services platform, Symitar™, plus support IVR capabilities and advanced contact center features
    Results
    • Improved contact center reporting 
    • Better support for remote workers 
    • Ease of administration 
    • Ability to provide elevated member service 
    • Streamlined integration of Symitar and IVR applications 

Encuentre la solución perfecta para su negocio

Söderberg & Partners

Söderberg & Partners probó la solución MiContact Center Business más reciente de Mitel, que brindó con éxito una experiencia del cliente omnicanal.

Leer más
Brightside Insurance and Warranty Solutions

Brightside Insurance and Warranty Solutions needed the right technology for ‘follow the sun’ connectivity and business continuity across multiple international sites.

Leer más
Whitney National Bank

Whitney National Bank, a growing institution, needed a reliable and advanced solution to improve customer experience.

Leer más
¿LISTO PARA HABLAR DE VENTAS? CONTÁCTENOS.