More and more businesses are turning to cloud communications (a.k.a. hosted communications), as witnessed by its tremendous market growth of roughly 25 percent year over year.
Why choose hybrid cloud? What do you need to know about hybrid cloud? And what are the next steps on your path? Before diving in, you must have the answers to these key questions. That’s why we’ve prepared this handy guide to take you through the basics of hybrid cloud and what you need to know before taking the next step.
The best of both worlds: A hybrid cloud deployment offers the advantages of both premises- and cloud-based deployments. You can house certain servers internally and leverage the cloud for others, providing a highly tailored approach for companies of any size.
Gradual transition to cloud: A hybrid cloud communications strategy is often adopted by organizations as part of a transition strategy, building from a traditional on‐premises phone system to a more robust cloud‐based unified communications solution that provides unlimited scalability and advanced business capabilities.
Privacy and control: More than just a transition strategy, hybrid cloud can be a long-term solution. In a hybrid cloud model, you can maintain complete control of certain aspects of your communications infrastructure while leveraging the resiliency, management, and scalability benefits of the cloud.
Your highly sensitive and regulated data
If your business is in financial services, healthcare or any other industry with data privacy concerns, you may be subject to strict regulations on where your data lives. Examine your regulations carefully and evaluate whether patient or customer information is best left on-premises to stay compliant.
Your contact center
Cloud-based contact centers provide a level of agility at the workforce level. With all key functions, features, applications, and services hosted in the cloud, employees can be recruited from anywhere and the workforce can be scaled up or down easily as needed. The cloud also adds a layer of protection in terms of business continuity. Picture it: if the fiber to your premises-based contact center was cut, would you have a backup plan? When you move these functions to the cloud, workers can access your contact center applications from virtually anywhere with an Internet connection.
A failover server
In the event of a network failure impacting your cloud provider, having a redundant on-premises environment can minimize costly downtime. For this reason, hybrid cloud deployments add an important layer of reliability to your business communications.
Data that requires instant availability
If you have data that must be constantly accessible with minimal latency regardless of network bandwidth – for example, large multimedia files that are frequently edited – it might be best left on-premises.
Your hybrid cloud communications solution can be accessed through private connection lines or a secure, encrypted connection over a public network. This is achieved through multiprotocol label switching (MPLS). MPLS is used in high‐speed telecommunications networks to transport packets over virtual links. Data transmitted via MPLS contains known information about the network's topology, meaning it can be routed efficiently to its destination.
MPLS offers high call quality and is currently a popular option many businesses rely on. Connecting multiple locations to an MPLS network can be more expensive than other options, making it best suited for larger organizations.
MPLS supports numerous access technologies, like:
Some cloud communications providers offer MPLS networking as a fully-integrated service that provides additional benefits. For example, quality of service (QoS) monitoring can help businesses ensure that voice and video traffic is always prioritized above other types of network traffic to ensure good quality and low latency.
This service also alleviates the burden of identifying different circuits, deciphering different invoice formats (even multiple invoices from the same provider), recognizing bill cramming or toll fraud—all responsibilities that require many hours of management attention each month.
However, not all service providers offer networking services – some won’t even allow customer owned/managed links into their data centers – so you need to carefully evaluate different service provider options with your business requirements in mind.
Now that you’ve learned the basics of hybrid cloud communications, it’s time to assess your organization’s structure and requirements. Don’t forget, there are always public or private cloud options if you’re not sure a hybrid cloud deployment is the best fit for your business needs.
Here are the next steps to take on your way to hybrid cloud communications:
With 27,000 volunteers and 62 local chapters, Make-a-Wish required a high performance solution to connect its network. See why Make-a-Wish turned to hybrid cloud communications to boost employee collaboration and focus on its goal of making dreams come true.
There’s a reason more subscribers choose Mitel for their cloud communications needs than any other brand. We work with customers to determine the best model for their unique business needs and implement a solution that delivers confidence and peace of mind, freeing you up to focus on your customers and your bottom line.
Your business communications are critical—that’s why Mitel only uses top-tier data centers to offer the highest level of security and power for your cloud deployment, and a geo-redundant environment to reduce disruption in the event of unforeseen circumstances.
With public, private, and hybrid cloud deployment options, we offer a cloud deployment option tailored to your specific requirements today and designed to grow or change with your business to keep you covered in the future. And, no matter which model you choose, our expansive portfolio of customer experience, mobility and collaboration solutions provide a unified, comprehensive platform for your business communications.
Contact us today to speak with an expert about your best path to the cloud.
This guide contains excerpts from Cloud Communications For Dummies®. Click here for your complimentary copy.