El Blog de Mitel

Aquí encontrará lo último en tendencias de comunicación empresarial, consejos, noticias y novedades.

Últimas publicaciones

2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, we’ve identified nine of the most influential trends affecting centers so far.

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November 14, 2019

The right performance metrics make a big CX difference. Find out how.

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September 13, 2019

The right performance metrics make a big CX difference. Find out how.

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Learn how to build a seamless handoff between bots and agents. Not only does that help the customer today, it strengthens the customer experience for years to come.

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Like an iceberg, consumers only see the tip of how AI is revolutionizing the customer experience. There is so much more going on behind the scenes.

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As artificial intelligence continues to grow and improve, unleash its possibilities and transform your business by connecting it with human collaboration.

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For small and mid-size businesses (SMBs), managing growth is one of the biggest challenges. Fortunately, chatbots are poised to help, saving SMBs valuable time, money and resources so they can compete with enterprises.

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May 15, 2019

AWT is a key indicator of the health of your contact center. Find out how to measure and optimize to reduce yours.

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By embracing chatbots, small and mid-size businesses (SMBs) can improve their customer experience and compete head-on with large enterprises.

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As artificial intelligence and unified communications blend, organizations gain an extremely powerful set of tools. But security is still a main priority.

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