El Blog de Mitel

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The 9 Most Important Call Center Trends to Watch in 2018
Experiencia del Cliente y Centro de Llamadas | June 11, 2020

2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, we’ve identified nine of the most influential trends affecting centers so far.

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What is Call Center Performance Management
November 14, 2019

The right performance metrics make a big CX difference. Find out how.

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Artificial Intelligence: The Next Frontier for Contact Center Customer Experience
September 13, 2019

The right performance metrics make a big CX difference. Find out how.

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Customer Experience Improves When Humans and Bots Work Together
Experiencia del Cliente y Centro de Llamadas, Noticias y Tendencias | July 15, 2019

Learn how to build a seamless handoff between bots and agents. Not only does that help the customer today, it strengthens the customer experience for years to come.

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AI Is Revolutionizing the Customer Experience
Noticias y Tendencias, Experiencia del Cliente y Centro de Llamadas | July 01, 2019

Like an iceberg, consumers only see the tip of how AI is revolutionizing the customer experience. There is so much more going on behind the scenes.

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When Artificial Intelligence Meets Collaboration
Conferencias y Colaboración, Productividad y Eficacia, Transformación Digital | May 30, 2019

As artificial intelligence continues to grow and improve, unleash its possibilities and transform your business by connecting it with human collaboration.

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How Chatbots Save SMBs Valuable Time, Money and Resources
Productividad y Eficacia, Optimización de Costes y TCO | May 27, 2019

For small and mid-size businesses (SMBs), managing growth is one of the biggest challenges. Fortunately, chatbots are poised to help, saving SMBs valuable time, money and resources so they can compete with enterprises.

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What is Call Center Average Wait Time and 3 Ways to Reduce It
May 15, 2019

AWT is a key indicator of the health of your contact center. Find out how to measure and optimize to reduce yours.

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With Chatbots, SMBs Deliver Richer Customer Experience
Experiencia del Cliente y Centro de Llamadas | May 10, 2019

By embracing chatbots, small and mid-size businesses (SMBs) can improve their customer experience and compete head-on with large enterprises.

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What to Know About Communications Security in the Age of AI
Seguridad y Cumplimiento Normativo | January 10, 2019

As artificial intelligence and unified communications blend, organizations gain an extremely powerful set of tools. But security is still a main priority.

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