El Blog de Mitel

Aquí encontrará lo último en tendencias de comunicación empresarial, consejos, noticias y novedades.

Tema: Experiencia del Cliente y Centro de Llamadas

Últimas publicaciones

As an emerging technology, the experts keep revising the definition of artificial intelligence. Organizations have to keep pace to reap the business benefits.

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Upgrading to an innovative cloud contact center solution ensures your business is leveraging the latest and greatest technology to boost customer satisfaction and increase agent productivity. Here’s how three organizations in different industries across the globe use cloud contact center solutions to do just that.

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Consumers want more human interaction from businesses. To humanize the customer experience, start by improving things for employees.

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Businesses find the right balance between exceeding customer expectationsand streamlining operations when they invest in a cloud contact center.

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The Internet of Things, including tools such as virtual assistants and chatbots, is creating new ways for businesses to interact with customers.

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Cloud communications not only helps hotel management meet business travelers’ expectations, but wow them at every step in their journey.

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Deliver an immersive and all-encompassing fan experience at sports venues with unified communication.

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Healthcare firms should borrow a tactic from business to improve communications among clinicians and staff: Deploy a customer experience team.

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Next-generation travelers expect seamless access to services. That means hotels must invest in an omni-channel communications strategy.

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Maximize the return on your technology investment by using your business phone system as a tool to support your marketing and customer service efforts.

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