El Blog de Mitel

Aquí encontrará lo último en tendencias de comunicación empresarial, consejos, noticias y novedades.

Tema: Experiencia del Cliente y Centro de Llamadas

Últimas publicaciones

2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, we’ve identified nine of the most influential trends affecting centers so far.

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Learn how to build a seamless handoff between bots and agents. Not only does that help the customer today, it strengthens the customer experience for years to come.

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Like an iceberg, consumers only see the tip of how AI is revolutionizing the customer experience. There is so much more going on behind the scenes.

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By embracing chatbots, small and mid-size businesses (SMBs) can improve their customer experience and compete head-on with large enterprises.

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As an emerging technology, the experts keep revising the definition of artificial intelligence. Organizations have to keep pace to reap the business benefits.

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Upgrading to an innovative cloud contact center solution ensures your business is leveraging the latest and greatest technology to boost customer satisfaction and increase agent productivity. Here’s how three organizations in different industries across the globe use cloud contact center solutions to do just that.

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Consumers want more human interaction from businesses. To humanize the customer experience, start by improving things for employees.

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Businesses find the right balance between exceeding customer expectationsand streamlining operations when they invest in a cloud contact center.

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Deliver an immersive and all-encompassing fan experience at sports venues with unified communication.

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Healthcare firms should borrow a tactic from business to improve communications among clinicians and staff: Deploy a customer experience team.

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