El Blog de Mitel

Aquí encontrará lo último en tendencias de comunicación empresarial, consejos, noticias y novedades.

Tema: Experiencia del Cliente y Centro de Llamadas

Últimas publicaciones

As an emerging technology, the experts keep revising the definition of artificial intelligence. Organizations have to keep pace to reap the business benefits.

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Upgrading to an innovative cloud contact center solution ensures your business is leveraging the latest and greatest technology to boost customer satisfaction and increase agent productivity. Here’s how three organizations in different industries across the globe use cloud contact center solutions to do just that.

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Consumers want more human interaction from businesses. To humanize the customer experience, start by improving things for employees.

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Businesses find the right balance between exceeding customer expectationsand streamlining operations when they invest in a cloud contact center.

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Deliver an immersive and all-encompassing fan experience at sports venues with unified communication.

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Healthcare firms should borrow a tactic from business to improve communications among clinicians and staff: Deploy a customer experience team.

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Next-generation travelers expect seamless access to services. That means hotels must invest in an omni-channel communications strategy.

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Maximize the return on your technology investment by using your business phone system as a tool to support your marketing and customer service efforts.

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Unified communications offers capabilities and features that ensure every customer experience exceeds guest expectations – and drives higher hotel revenues.

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Following the best practices for designing and implementing an on-hold message program will ensure its effectiveness. Create effective on-hold messages that will reduce hang-ups, increase revenue and enhance your brand.

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