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The 8 Most Important Call Center Trends to Watch in 2018

The 9 Most Important Call Center Trends to Watch in 2018

Experiencia del Cliente y Centro de Llamadas | June 11, 2020

2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, we’ve identified nine of the most influential trends affecting centers so far.

Customer Experience Improves When Humans and Bots Work Together

Experiencia del Cliente y Centro de Llamadas, Noticias y Tendencias | July 15, 2019

Learn how to build a seamless handoff between bots and agents. Not only does that help the customer today, it strengthens the customer experience for years to come.

AI Is Revolutionizing the Customer Experience

Noticias y Tendencias, Experiencia del Cliente y Centro de Llamadas | July 01, 2019

Like an iceberg, consumers only see the tip of how AI is revolutionizing the customer experience. There is so much more going on behind the scenes.

With Chatbots, SMBs Deliver Richer Customer Experience

Experiencia del Cliente y Centro de Llamadas | May 10, 2019

By embracing chatbots, small and mid-size businesses (SMBs) can improve their customer experience and compete head-on with large enterprises.

How the Experts Define Artificial Intelligence

Experiencia del Cliente y Centro de Llamadas | January 07, 2019

As an emerging technology, the experts keep revising the definition of artificial intelligence. Organizations have to keep pace to reap the business benefits.

How 3 Organizations Used Cloud Contact Center Technology To Achieve Their Goals

Experiencia del Cliente y Centro de Llamadas | December 20, 2018

Upgrading to an innovative cloud contact center solution ensures your business is leveraging the latest and greatest technology to boost customer satisfaction and increase agent productivity. Here’s how three organizations in different industries across the globe use cloud contact center solutions to do just that.