Last week was a great week for Mitel. At the Mitel Next Americas event in Phoenix, AZ, we engaged with hundreds of partners and customers about the future of business communications and how it will continue to positively impact productivity across industries. We heard from customers that included the San Francisco Giants, City of Baltimore, Secura Insurance and Massey Services about the pace at which they are gaining access to more and more applications in the cloud.

These examples and the crowd’s reaction to the latest innovations in our lab made one thing clear: our strategy is spot-on in striving to be the partner that businesses count on for choice in transitioning to (and taking advantage of) the cloud, as they look to drive productivity across their organizations.

Nothing was more apparent than the fact that digital transformation is real. Every attendee experienced it firsthand. The cloud is the great enabler, but transformation happens when links to communications and collaboration applications that allow people to do much more than they could do previously are established. And it’s happening — group by group, business by business.

As you read headlines about digital transformation permeating every industry, consider the invigoration it has provided. The last time we saw this kind of global-scale rallying around a technology initiative was Y2K. Y2K drove an exponential technology shift — albeit a one-time shift.

Since then, there have been a lot of great innovations. In my view, however, they have largely resulted in incremental improvements. Digital transformation and the move to the cloud is driving exponential improvements, and it will be going on for decades to come.

As I continue to reflect on the week, one word comes to mind: validation. Validation that everything is moving to the cloud. Validation that digital transformation is real and delivering productivity gains. Validation that UCaaS adoption is accelerating, and validation that traditional unified communications is moving fast to the cloud. Ultimately, validation that everything about our strategy is lining up and what remains is for us to execute at full throttle.


Digital transformation has become a top initiative for business and IT leaders. In today’s business world, sustainable market leadership is no longer based solely on which company has the best products or even the best people. Instead, organizations that are agile and can quickly adapt to rapidly evolving market trends will become market leaders.

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Rich McBee

Chief Executive Officer

Rich McBee brings more than 25 years of experience in telecommunications to his position as President and Chief Executive Officer of Mitel, leading Mitel’s strategy, business performance and global execution. Appointed to the role in January 2011, Rich is responsible for advancing Mitel’s evolution and leadership in the business communications market, driving revenue growth and profitability, and devising and executing business strategies. Under his leadership, Mitel has doubled revenue to more than $1 billion, emerged as a global leader in the business communications market with #1 market share in Europe and the fastest growing cloud communications business in the world.

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