Mitel Responds to Increasing Demand for Cloud-Based Hospitality Solutions

June 24, 2014

HITEC Conference -- Mitel® (Nasdaq:MITL) (TSX:MNW), a global provider of business communications solutions, is helping some of the largest brands in the hospitality industry migrate to the cloud with Mitel's cloud-based hospitality solutions. With unmatched industry expertise, a dedicated hospitality partner program supporting some the best known hotel brands in the world, and the best path to the cloud, Mitel is the natural technology choice for service providers, channel partners, and hotels looking to take advantage of cloud solutions to improve customer experience, and streamline operations.

Recognizing the benefits of cloud communications early and working with DCI's Mitel enabled VCore solution, South Florida hotel management company Menin Hospitality has already made the move.

"We saw an obvious opportunity to leverage the cloud and take advantage of the latest communications advances to efficiently run our business and deliver the very best solutions to our guests," said Jared Galbut, Managing Principal, Menin Hospitality. "Mitel and DCI have been our technology partners for several years and their ability to seamlessly migrate us to a cloud solution has given us the flexibility, speed-of-deployment and confidence to move to cloud right out of the gate."

Mitel hospitality partner Pinnacle 360 Networks™, has been providing hotels a comprehensive range of telecommunications solutions for over two decades and now serves 500,000 guestrooms in hotels of all sizes.

"Lots of people talk about cloud hosting but you have to be prudent, and unless you have all the security and flexibility required, there is always some risk in moving to an unknown space," said David Dorough, President of Pinnacle. "Mitel knows the communications needs of the hospitality industry as well as we do, and their expertise in cloud communications makes them a trusted advisor to us and our customers, providing that prudent pathway to the cost savings and capability benefits available with cloud-based solutions."

Mitel has a specialized hospitality partner program designed to work with technology and service providers to support the unique communications needs of the hospitality industry. Channel partners certified under Mitel's Hospitality Specialist Partner Program work closely with Mitel's dedicated team to collaborate on opportunities and ensure that Mitel deployments around the world consistently meet the brand standards and deliver outstanding guest experience expected by the best known hotel brands in the world.

"We understand that in the hotel industry, delivering an outstanding customer experience, including a consistent and best in class communications experience that meets both brand standards and business needs, is the key to customer satisfaction and loyalty," said Jeff Nolan, Mitel's vice president of vertical business development in the Americas. "Building and maintaining strong partnerships is one of Mitel's core values, we are committed to helping our hospitality partners and clients achieve their business objectives and plans."

For more information about Mitel's Hospitality Solutions, visit us at Booth 355 or go to Mitel Solutions for the Hospitality Industry.

A propos de Mitel

Parmi les leaders mondiaux dans le domaine des communications d’entreprise en rendant possibles plus de 2 milliards de connexions chaque jour, Mitel permet aux entreprises de se connecter, de collaborer et aux fournisseurs de services de proposer des services innovants à leurs clients.

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