SIX Card Solutions Selects Mitel for Virtualized Voice

February 17, 2012

Mitel® (Nasdaq:MITL), a leading provider of unified communications and collaboration (UCC) software solutions, today announced that SIX Card Solutions will replace their legacy communications infrastructure with Mitel's virtualized voice solutions. The supplier of a range of products and services supporting card-based electronic payment transactions selected Mitel's Freedom architecture to address the growing demand for mobility and the need to reduce internal call costs. Mitel's solutions offer additional functionality that will help SIX Card Solutions optimize internal communications and collaboration. Mitel partner CTTL is responsible for the implementation of the new communications environment.

Implementation of Mitel's IP communications solution, based on VMware, has been completed at SIX Card Solutions' head office and contact centre in Luxemburg, and at its branch offices in Sweden. Deployment of the Mitel solution will extend to SIX Card Solutions new office locations in the United Kingdom and Chicago later this spring.

By moving to Mitel's virtual voice solution, SIX Card Solutions anticipates overall call costs between branches will be down 25 percent, with significant saving from transatlantic calls between Sweden and the United States."The call costs between Sweden and the US will be reduced to zero. Overall we think the return on investment will be in three years," says Benoit Collet, IT manager at SIX Card Solutions Group Luxembourg. "In addition, the flexibility of the new system is critical to support additional communications requirements to meet growing business needs."

Mitel's Freedom Architecture, including vMAS and vUCA, supports centralized management of the communications infrastructure. It also offers enhanced functionality including unified messaging, voicemail, mobility solutions, teleworking, collaboration and audio and web conferencing.

"We are specialized in processing card-based electronic payment transactions for several leading hotel and restaurant chains. Being able to respond quickly to those customers is critical. With SIX Card Solutions offices in multiple countries, we were not able to achieve the type of dynamic working environment with the centralized management required with our old system," says Collet. "After comparative market research we selected a virtualized voice in combination with UC. Flexibility, ease of use and integration with other systems were key selection criteria. Mitel was the only supplier that met all our needs."

"The project at SIX Card Solutions is a great example of why and how organizations with branches worldwide can benefit from IP telephony," said Jozef Van Royen, channel director for Mitel Belgium and Luxemburg. "Our communications portfolio supports the growing need of organisations for more effective communications and call cost reductions."

A propos de Mitel

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