Mitel Cloud Services Terms and Conditions

The following terms apply to those Customer’s purchasing Mitel’s MiCloud Services:

MiCloud Services – Global Terms of Service*

*Supporting documents may differ depending on the selected services, as described below.



MiCloud Connect, Mitel Sky

Applicable Supporting Documents:



MiCloud Flex, MiCloud Business, MiCloud Office, MiContact Center Live, MiCloud Engage Contact Center

Applicable Supporting Documents:


Mitel Cloud Data Retention policies can be found at:

Cloud Data Retention Policies


The following terms apply to Mitel Mobile services:


Archived versions of the global terms of service and supporting documents are provided for reference:

Archived Version - Global Terms of Service (October 1, 2018)

Archived Version - Acceptable Use Policy (September 18, 2018)

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