Mitel’s MiContact Center Solidus Release 9.0 Solution Achieves Certified Integration with SAP® CRM

September 09, 2015

Solution delivers contact center functionality to customers through interoperability with SAP solution

Mitel today announced its MiContact Center Solidus has achieved certified integration with the SAP® CRM application.  The solution has been proven to integrate with SAP CRM, providing full contact center functionality. 

The SAP Integration and Certification Center (SAP ICC) has certified that Mitel MiContact Center Solidus Release 9.0 integrates with SAP CRM to exchange critical data with instances of SAP Business Suite software. 

“We are delighted to announce the successful achievement of SAP certification for MiContact Center Solidus,” said Brian Spencer, general manager, Contact Center, Mitel. “The ability of MiContact Center Solidus to simplify the agent experience and deliver pleasing customer self-service solutions will prove highly beneficial to current and future customer engagements.”

MiContact Center Solidus provides the following functionality for users of the SAP CRM application: agent login and work-mode handling, telephony channel functions, conference handling, transfer handling, consultation handling and outgoing call handling.
 

Important Facts

  • MiContact Center is one of the broadest contact centre portfolios in the market with high interoperability, omni-channel and comm-enabled business processes
  • MiContact Center can be deployed on premise, in the Cloud or as a hybrid solution


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Social Media

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Tags/Keywords

  • SAP, MiContact Center, Solidus, CRM
     

A propos de Mitel

Parmi les leaders mondiaux dans le domaine des communications d’entreprise en rendant possibles plus de 2 milliards de connexions chaque jour, Mitel permet aux entreprises de se connecter, de collaborer et aux fournisseurs de services de proposer des services innovants à leurs clients. Notre innovation et nos experts sont au service de plus de 70 millions d’utilisateurs dans plus de 100 pays.

Pour en savoir plus, visitez notre site https://www.mitel.com/fr-fr ou suivez-nous @Mitel_FR sur Twitter

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