Madison Memorial Hospital Improves Communications Health with Mitel

January 05, 2010

Madison Memorial Hospital Improves Communications Health with Mitel

Madison Memorial Hospital Improves Communications Health with Mitel

Idaho hospital increases employee accessibility and improves flexibility during large expansion

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Located in Rexburg, Idaho, Madison Memorial Hospital has a very progressive, yet caring outlook when it comes to patient care. That outlook is supported throughout the hospital with state-of-the-art facilities and progressive education, processes, and technology. The communications system plays a significant role in delivering superior services to patients and the existing outdated PBX simply wasn't delivering the advanced business applications needed to support Madison Memorial's future expansion.

Working with Mitel specialistPARTNER, Mountain West Telecom, Madison Memorial selected the Mitel Communications Director software to deliver seamless communications during years of scheduled construction and expansion into different campuses, while also running a hospital where downtime in communications is simply not an option.

"Redundancy during the construction was a very important part of our decision to go with Mitel," says Clyde Stucki, director of engineering at Madison Memorial Hospital. "We looked at other vendors but Mitel was the obvious choice because not only did their solution offer total redundancy but also significant cost savings and the flexibility we needed."

Throughout the construction stage, Madison Memorial's 600 employees needed to be able to work out of other temporary locations. To establish secure communications at temporary remote sites Madison Memorial selected the Mitel Teleworker Solution enabling employees to work from anywhere with the same ease and connectivity as though they were back at their office.

Madison Memorial employees are typically on the move but it is essential they can be reached when they are needed. With Mitel Unified Communicator® Mobile, employees' mobile device of choice becomes a full-featured extension of the corporate network ensuring calls are answered no matter if they are in the hospital or offsite. Furthermore, with the enhanced Mitel Dynamic Extension feature, employees are able to twin multiple devices at one time including home phone, another vendor phone, or an analog phone.

To enhance staff communication, Madison deployed Mitel Audio and Web Conferencing (AWC), allowing for collaboration through video and desktop sharing without having to pay expensive monthly hosted audio and web conferencing fees. "We are excited about exploring the new file sharing and whiteboard capabilities of AWC," says Stucki. "It's great being able to schedule collaboration sessions on the fly."

"For healthcare organizations, it is very important to provide consistent communications to employees both on and off site," says Rick Dell, president US sales, Mitel. "Working with Mountain West Telecom, we were able to provide Madison Memorial with seamless communications during this large construction project that also allow employees to work regardless of their location."

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About Madison Memorial Hospital
Madison Memorial Hospital, located in Rexburg, Idaho, is a regional healthcare facility serving five counties in eastern Idaho with their progressive, yet caring, outlook. In the past decade, Madison Memorial has added a state-of-the-art Emergency Room, Family Maternity Center, new facilities, cardiac rehab, pain management, short-stay therapy, oncology, and advanced surgical procedures. Madison Memorial Hospital's vision is to be a first-class, regional healthcare facility that instills pride in its community, medical staff, and employees.

About Mountain West Telecom
Mountain West Telecom delivers turnkey telecommunication solutions to dynamic local, national and global companies supported by the industry's premier real-time customer support system. Mountain West Telecom connects every aspect of your network, assuring that all the pieces work seamlessly together. Their state-of-the-art Network Operations Center relentlessly monitors, tests, and diagnoses all facets of your communications network, maximizing capacity and efficiency.

A propos de Mitel

Parmi les leaders mondiaux dans le domaine des communications d’entreprise en rendant possibles plus de 2 milliards de connexions chaque jour, Mitel permet aux entreprises de se connecter, de collaborer et aux fournisseurs de services de proposer des services innovants à leurs clients.

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