Mitel Applications Suite Experiences Significant Growth

November 19, 2009

Mitel Applications Suite Experiences Significant Growth

Mitel Applications Suite Experiences Significant Growth

Enhancements to single server provide more productivity-enhancing applications, simplifies management

MitelMitel Applications Suiteunified communications

With customer demand for MAS continuing to increase, volumes shipped are up by over 35 percent and continue to accelerate. Mitel has made enhancements to include new applications and capabilities to further increase value, reduce operational costs, and decrease hardware footprint for customers.

To better integrate all applications, Mitel has also embedded VMware® virtualization software into MAS. This enhancement is in continued support of the recently announced strategic collaboration between Mitel and VMware.

"Businesses recognize the cost savings of combining their communications applications on a single server, giving choice in deployment options and making it easier to manage, which contributes to the significant growth we have seen with MAS," said Stephen Beamish, vice-president of marketing and strategic partnerships. "MAS also enhances the end user experience, giving users access to Mitel Unified Communicator Advanced, a single portal for all their communications applications--providing increased employee satisfaction and productivity."

Simplicity in Management and Use
For the end user, MAS provides a single point of access to the full suite of unified communications applications through the Mitel Unified Communicator® (UC) Advanced client. This provides a consistent user experience, no matter what communications applications have been deployed to that user. For the IT manager, it means server consolidation and integrated system administration, as it allows for multiple applications to run on a single server.

Flexibility in Solutions Delivered
This scalable solution provides a single software package, offering a range of applications allowing IT organizations to deploy applications to users based on their individual communications needs. Integration with Mitel Border Gateway (MBG) provides secure, trusted connectivity between LAN and public Internet, allowing Mitel call control to work seamlessly behind company firewalls.

Choice in Deployment Models
As a software offering, MAS is accessible on a variety of Mitel platforms, or on a choice of industry standard servers. This allows for easy upgrades and provides a migration path as business needs change. Smaller organizations also have the option of deploying MAS as an all- inclusive offering, by combining Mitel Communications Director and MAS on the Mitel 3300 IP Communications Platform (ICP), resulting in a turnkey unified communications solution.

Expanded Application Set
New applications available with MAS include Mitel Customer Service Manager (CSM) and Mitel Business Dashboard.

For work groups or entry-level contact centers, CSM efficiently monitors, manages, and routes calls to the most appropriate agent. This application provides business-wide reporting, screen pop, PIM integration, and email routing.

Business Dashboard provides businesses with comprehensive business-wide reporting capabilities that allow organizations to easily monitor call traffic and collect trend data on call volumes and times, so that they can assess the effectiveness of how call traffic is handled to adjust for maximum benefit.

Colerain Township, the largest township in Ohio, selected MAS to reduce costs and enable them to easily change applications to accommodate evolving needs.

"We talked to a lot of different vendors, and we looked at several solutions, but in the end it was an easy decision to go with Mitel," says Frank Birkenhauer, assistant township administrator for Colerain. "MAS made it simple to manage our communications system and can easily be scaled to meet our growth and usage."

For more information, join the webinar: Mitel Applications Suite Release 2.0 on Friday, Nov. 20, 2009. Register now:

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