Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, today announced a series of sweeping enhancements to its MiContact Center portfolio designed to address the changing requirements for contemporary contact center operations. The portfolio enhancements, featured at the Call Center Week conference taking place this week in
Over 900 agents at
"The use of mobile and multimedia communications really lets us give consumers the choice of how, where and when they want to connect with our company," said
"The MiContact Center portfolio announcements today are further proof of
To meet this need,
MiContact Center is one of the broadest contact center portfolios on the market, designed to meet the needs of contact centers of all sizes and provide a future-proof solution that seamlessly scales as business requirements evolve. With the enhancements announced today,
"The contact center market today is dramatically different than it was even two years ago, with a radical shift in terms of where customer conversations are happening and the increasing use of non-traditional platforms like chat and social," said
Parmi les leaders mondiaux dans le domaine des communications d’entreprise en rendant possibles plus de 2 milliards de connexions chaque jour, Mitel permet aux entreprises de se connecter, de collaborer et aux fournisseurs de services de proposer des services innovants à leurs clients. Notre innovation et nos experts sont au service de plus de 70 millions d’utilisateurs dans plus de 100 pays.
Mitel est une marque déposée de Mitel Networks Corporation.
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Sandrine Quinton, Mitel
Tel: +33 1 30 96 43 01
Email: [email protected]