Mitel Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions Magazine

January 26, 2009

Mitel® announced today that Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine has named Mitel Customer Interaction Solutions as a recipient of the 2008 Product of the Year Award. This is the third year in a row that Mitel has received this award.

"I am pleased to honor Mitel for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. "For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements."

Mitel Customer Interaction Solutions consist of a full portfolio of solutions that satisfy a range of customer requirements, from the business reporting requirements of an informal contact center or workgroup, to the sophisticated requirements of a large, virtual formal contact center with multiple sites. 

For formal contact centers, Mitel's Contact Center Solutions enable customers to increase agent and supervisor productivity, optimize contact center operations, and improve customer service levels. Mitel Contact Center Solutions scale to meet the needs of all formal contact centers, from small, single-site, to large, multi-site, virtual contact centers, with thousands of agents.

For informal contact centers, Mitel Customer Service Manager extends general business telephony, providing an informal way of sharing calls amongst a team with intelligent call routing, business reporting, and team productivity tools that drive operational efficiency.

"Mitel continues to reinforce its commitment to ensuring that Customer Interaction Solutions are a secure investment for our customers that will easily and cost-effectively evolve and grow with their requirements over time," says Wendy Moore-Bayley, Mitel's portfolio marketing manager. "Mitel has augmented its portfolio to enable agents to handle multi-channel customer inquiries more quickly and efficiently and provide supervisors with a more complete picture of what is happening in the contact center. This helps reduce costs, improve business processes, and increase customer service."

A propos de Mitel

Parmi les leaders mondiaux dans le domaine des communications d’entreprise en rendant possibles plus de 2 milliards de connexions chaque jour, Mitel permet aux entreprises de se connecter, de collaborer et aux fournisseurs de services de proposer des services innovants à leurs clients.

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