On Site Sanitation Enables Employee Mobility with Mitel

December 29, 2009

Mitel® today announced that On Site Sanitation, a leading provider of portable sanitation equipment for the Minneapolis / St. Paul metro area, has selected a Mitel unified communications software solution to centralize management, improve sales force accessibility, lower costs, and improve customer satisfaction. 

As a fast growing company with plans for continued expansion, On Site Sanitation realized its older communications system wasn't delivering the capabilities it needed and wanted to streamline communications between sites. With its priorities in focus; fast and easy access to the mobile sales force; multi-location connectivity; and preparation for future expansion On Site Sanitation turned to Mitel.

Working with Mitel and authorizedPARTNER, Reliance Teleservice, On Site Sanitation selected Mitel Dynamic Extension enabled by Mitel Communications Director (MCD). Dynamic Extension delivers single-number 'reachability' to the On Site Sanitation sales force, enabling a call to their business number to simultaneously ring up to eight devices of their choice. This ensures both customers and co-workers can reach the sales force quickly and easily.

"Mitel Dynamic Extension has been a huge benefit to our sales staff in the field," says Molly Holm, vice president and controller at On Site Sanitation. "Our salespeople can respond immediately to customer calls on any device they've defined as a Dynamic Extension, providing quotes directly from their device of choice. They’ve been able to manage a lot more business."

On Site Sanitation selected the Mitel Teleworker Solution to provide users with secure access to the company's network and applications from remote locations. The Teleworker Solution allows On Site Sanitation to connect to previously disparate office branches, and with the use of SIP trunks, all branches can be reached through a local phone number.

"In a competitive landscape On Site Sanitation needs to be assured that customer calls are answered promptly, regardless of the employee's location," says Rick Dell, president U.S. sales. "With Mitel's business communications solutions, On Site Sanitation can significantly decrease mobile costs, increase availability to customers, and provide flexibility in how employees work."

The Mitel solution has allowed On Site Sanitation to centralize its management, enabling a central controller to manage communications at all their other sites. With plans for continued expansion, On Site Sanitation is assured that as they add new locations, communications will not be disrupted.

"Mitel has provided a great solution for us by improving our communications within our office as well as eliminating long-distance charges when communicating with other branches," says Holm. "We've also seen in increase in the number of quotes our sales staff is sending out. That tells me we've made the right decision in changing to Mitel."

For more information, please visit www.mitel.com

About Reliance Teleservice
Since 1986, Reliance Teleservice, Inc. has proved successful as a voice and data communications systems provider. They are committed to understanding every client's unique requirements, whether it's a single office, branch or regional office, or an international presence. They handle communication requirements including business telephone systems, LAN, WAN, Voice over IP Telephony (VOIP), voice processing, and unified messaging. www.relianceteleservice.com

About On Site Sanitation
On Site Sanitation is a certified woman-owned business offering portable toilet solutions. Founded 20 years ago, it's the market leader providing portable restroom facilities for commercial, industrial, residential, and special event customers in a twelve-county area. Family owned and operated, On Site Sanitation takes pride in the level of service they provide. www.onsitesanitation.com

A propos de Mitel

Parmi les leaders mondiaux dans le domaine des communications d’entreprise en rendant possibles plus de 2 milliards de connexions chaque jour, Mitel permet aux entreprises de se connecter, de collaborer et aux fournisseurs de services de proposer des services innovants à leurs clients.

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