Video Release -- Make-A-Wish Foundation® Enhances National Headquarters' Communications With Mitel Solutions

October 13, 2010

News Facts:

  • Mitel® (Nasdaq:MITL), a leading provider of unified communications software solutions, today announced that the Make-a-Wish Foundation has selected and deployed the Mitel Communications Director (MCD), Mitel Applications Suite (MAS) and several complementary applications at its headquarters in Phoenix.

  • With approximately 100 employees, the Make-A-Wish Foundation of America needed a communications system to improve staff connectivity and efficiency while still reducing costs.

  • The National Office supports 65 Make-A-Wish® chapters across the United States and more than 25,000 volunteers. Providing high availability to its constituents is an important part of the Foundation's mandate; it's essential that all workers are able to work from any location without interruption, and able to access voicemail, e-mail, and business applications.

  • With the deployment of MCD, Make-A-Wish employees have access to leading business-communications applications, providing unified e-mail and voicemail, with embedded conferencing capabilities.

  • The Make-A-Wish Foundation of America has deployed Mitel Dynamic Extension, which is embedded within MCD. With Dynamic Extension, employees take their desk-phone features with them, ensuring no call goes unanswered with single-number reachability and the option to push office calls to any mobile device or home office phone.

  • Along with MCD, the Make-A-Wish Foundation of America has also selected MAS to leverage the following applications: Mitel Unified Communicator® (UC) Express, Mitel Audio and Web Conferencing (AWC) and Mitel NuPoint Unified Messaging™(UM) to maintain employee accessibility and availability.

  • With approximately 25 percent of all headquarter employees working remotely, the Make-A-Wish Foundation of America selected the Mitel Teleworker Solution on MAS to leverage the ability to collaborate seamlessly across multiple locations in addition to cutting down on travel costs.

  • With Mitel's solutions rolled out in the Make-A-Wish Foundation's headquarters in Arizona, the Foundation is also considering a full deployment to its 65 independent chapter offices around the United States to bring full connectivity and centralized communication to the whole organization.

  • The solution was designed and installed by Trans-West Network Solutions, a Mitel authorizedPARTNER based in Arizona.


"The mission of the Make-A-Wish Foundation is enabled in large part when the employees, volunteers, families and donors are able to be in ready contact on an as-needed basis. Selecting Mitel gives the Foundation a simplified, centralized communication infrastructure. This means that as the organization continues to grow and expand, the scalability and ease-of-use of the selected Mitel solutions and applications will help drive the Make-A-Wish Foundation as it serves its community at large."

—Stephen Beamish, VP Marketing and Business Development, Mitel

"In our business, it's crucial that we're connected around the clock; we never want to miss a call from a donor or wish family. This suite of solutions from Mitel means we're able to connect our employees, regardless of location, and ensure a complete, unified messaging experience. Coupled with an easy and fast rollout and multiple applications that help manage our business, the whole experience with Mitel and Trans-West allows us to offer timely service to the families we exist to serve."

—Jim Toy, Chief Information Officer, Make-A-Wish Foundation

About the Make-A-Wish Foundation

The Make-A-Wish Foundation grants the wishes of children with life-threatening medical conditions to enrich the human experience with hope, strength and joy. Founded in 1980 when a group of caring volunteers helped a young boy fulfill his dream of becoming a police officer, the Foundation is now the largest wish-granting charity in the world, with 65 chapters in the United States and its territories. With the help of generous donors and nearly 25,000 volunteers, the Make-A-Wish Foundation grants a wish every 40 minutes and has granted more than 193,000 wishes in the United States since its inception. For more information about the Make-A-Wish Foundation, visit and discover how you can share the power of a wish®.

A propos de Mitel

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