Brad Weetman finance manager for Great Ocean Road Real Estate commented, "Our business has grown rapidly through the merger of several real estate agencies, and we found ourselves with separate phone systems at each of our offices. We crunched the numbers, and found that by moving to Mitel we could spend less every month, while providing all of our employees with the latest unified communications and conferencing tools. Our Mitel solution paid for itself in immediate cost savings."
The entire solution was designed and implemented by Connectel, a Geelong-based Mitel premierPARTNER. Connectel provide ongoing remote management and support for the entire data and voice infrastructure.
With an extremely mobile workforce, Great Ocean Road Real Estate deployed Mitel Unified Communicator Advanced software, the user's single-portal access to Mitel business communications applications, allowing employees to instantly view detailed presence information for colleagues across the four office locations.
Now, independent of location, employees can instantly see whether a team member is at their desk or out of the office, ensuring more efficient customer call handling. To further improve employee productivity, Unified Communicator Advanced has been integrated with Microsoft Outlook, making it possible to simply click on Microsoft Outlook contacts to make phone calls.
The distances between the four office locations are also significant. To reduce the impact on productivity during travel time, regular team meetings are routinely held via phone conference. Great Ocean Road Real Estate decided to implement Mitel Audio Web Conferencing to replace an expensive externally hosted voice conference service. The business is now able to instantly establish conference calls between offices via the broadband IP network, without incurring any additional costs.
In addition to voice-based conferencing, team members are now able to use interactive whiteboard software, and share documents via easy-to-use web-based collaboration, further improving the productivity of meetings.
Brad Weetman continued, "Our business relies heavily on teamwork between our offices. Mitel's UC Advanced and Audio Web Conferencing solutions have helped us to minimise both our costs and travel time. The presence capabilities of our Mitel solution have really helped break down the barriers between our offices, and made it much easier to direct incoming customer enquiries to the best person. The combined result has been a noticeable improvement in our overall employee productivity."
Mitel Communications Director on the Mitel 3300 IP Communications Platform (ICP) was installed at each office location, with each controller networked via IP to provide a seamless solution. A single integrated employee directory is now used across all of the offices, greatly simplifying call handling. The LAN infrastructure for each office was upgraded at the same time with HP ProCurve 2610 switches supporting Power over Ethernet, improving network performance, and simplifying electrical cabling requirements.
Gwilym Funnell, Mitel vice president for Asia Pacific commented, "Old fashioned phone systems can place a heavy burden on your budget and hold back productivity. Mitel's unified communications software solutions help Great Ocean Road Real Estate to reduce their costs, while giving employees the ability to communicate and collaborate effectively - regardless of location."
About Great Ocean Road Real Estate
Great Ocean Real Estate is an innovative Australian real estate agency, with four offices servicing the world famous Great Ocean Road region of Victoria. Offering property sales, management, and short term holiday lettings, Great Ocean Road Real Estate provide highly personalised service to all of their clients.
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Sandrine Quinton, Mitel
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