What Happened to Mitel's Old Products?

Mitel has been around for more than 40 years. A lot has changed about communications and collaboration technology in that time, so it should come as no surprise that over the years, some products are replaced, retired, or renamed as we introduce, combine or innovate others. We created this page to help you find out what happened to some of Mitel’s more popular products, and where possible, direct you to their new names or their best replacements.

What happened to the Mitel phone systems and applications?

What happened to Mitel MiCloud Connect? 

MiCloud Connect reaches end of sale in June 2022. The best alternative or replacement for MiCloud Connect is RingCentral MVP. Learn more about Mitel's new partnership with RingCentral and what this means for existing and prospective customers here >

What happened to Mitel Teamwork? 

Teamwork is part of MiCloud Connect, which means it reaches end of sale in June 2022. Learn more here >

What happened to MiCloud Connect Contact Center? 

MiCloud Connect Contact Center is part of MiCloud Connect, which means it reaches end of sale in June 2022. Learn more here >

What happened to MiCloud Flex? 

Retail and Partner Delivered versions of MiCloud Flex reached end of sale on June 30, 2022. The two best alternatives/replacements for MiCloud Flex Retail and Partner Delivered are RingCentral MVP and MiVoice Business Subscription. 
 
Wholesale versions of MiCloud Flex reached End of Sale on December 31, 2023. Existing customers on MiCloud Flex Wholesale will continue to be supported by Mitel, through Mitel partners, after this date. The best alternative or replacement for MiCloud Flex Wholesale is MiVoice Business on a Subscription plan.  Learn more about Mitel Subscription and MiVoice Business Solutions to make the move that makes sense for your business.  Contact your local Mitel communications reseller for next steps.

What happened to MiCloud Office? 

MiCloud Office reached end of sale in January 2022. The best alternative or replacement for MiCloud Office is RingCentral MVP. Learn more about Mitel's new partnership with RingCentral and what this means for existing and prospective customers here >

What happened to MiCloud Enterprise?

MiCloud Enterprise was renamed MiCloud Flex.

What happened to Mitel 14.2? 

See this page for more information >

What happened to MiCloud Contact Center?
MiCloud Enterprise Contact Center is now MiCloud Flex Contact Center. 

What happened to MiCloud Engage Contact Center?

Mitel is no longer actively selling MiCloud Engage Contact Center as a new system. Mitel is honoring existing commitments for this system. If you don't already have a commitment for this system, and/or are interested in something similar, the best alternative or replacement for MiCloud Engage Contact Center is MiCloud Connect CX. 

What happened to Mitel Sky for Maxhire ATS?
Mitel stopped selling the Mitel Sky for Maxhire ATS in 2020.

What happened to JobScience Integrated with Mitel Sky Phones?
Mitel stopped selling the JobScience Integrated with Mitel Sky Phones in 2020.

What happened to  Mitel SKY for LinkPoint360?
Mitel stopped selling the  Mitel SKY for LinkPoint360 in 2020.

What happened to Mitel phone and accessories?

What happened to Mitel 6390 Analog Phone? 

Mitel stopped selling the 6390 Analog Phone in 2020.

What happened to Mitel 6392 Analog Phone? 

Mitel stopped selling the 6392 Analog Phone in 2020.

What happened to Mitel 7106 Analog Phone? 

Mitel stopped selling the 7106 Analog Phone in 2020.

What happened to Mitel 7147 Analog Phone? 

Mitel stopped selling the 7147 Analog Phone in 2020.

What happened to Mitel 8004 Analog Phone? 

Mitel stopped selling the 8004 Analog Phone in 2020.

What happened to Mitel 9110 Analog Phone? 

Mitel stopped selling the 9110 Analog Phone in 2020.

What happened to Mitel 9116 Analog Phone? 

Mitel stopped selling the 9116 Analog Phone in 2020.