Customer Snapshot: Wauconda Community Unit School District (CUSD) 118

“What we were looking to do was standardize how everybody was getting information from each other as well as from the broader community. One of the strongest points of the new Mitel solution is that it allows us to communicate better and fosters more conversations between our community, students and staff.” -Scott Cittadino, Assistant Superintendent of Technology Wauconda CUSD 118

Company Info:

  • Location: Wauconda, IL
  • Industry: K-12 Education
  • Website:


  • District of six schools and 600 users lacked a standardized communications platform
  • A hodgepodge of legacy systems including premise-based PBXs, dedicated phone lines and first-gen VoIP technology made it difficult to share information easily
  • Some schools even lacked voicemail capabilities and had to resort to leaving notes in physical mailboxes
  • New teachers had to wait days before their phone and email services were up and operational


  • Sought a hosted communications solution to free up limited IT resources
  • Wanted a centralized, standardized platform that could scale easily
  • Short-term goal of unifying communications (e.g., voice, voicemail, email) on a single platform that could be accessed from any location (e.g., office, mobile, home)
  • New solution needed to fit within the E-Rate funding framework to defray costs



  • Consolidated communications in a hosted, centralized, standardized solution that delivered a consistent, easy-to-use experience across all of the district’s K-12 schools
  • Communication and collaboration between district employees and student parents has improved as a result of a consistent, unified system
  • New teachers now have phone, voicemail and email service fully operational from day one
  • Entire process, from evaluation to implementation, took less than six months
  • Total solution qualified for 80% E-Rate reimbursement in 2015