Webinar: Exclusive IT insights from Major League Baseball's San Diego Padres

By the Experts at Mitel


Exclusive Insights from Major League Baseball's San Diego Padres

Step behind the scenes in this exclusive one on one interview as Daryl Reva, Mitel VP Cloud Marketing discusses mobility, contact center and cloud with Ray Chan, Director of Information Technology for the San Diego Padres.

Hear how changing customer expectations, employee mobility and the rigors of hosting the 87th annual MLB All-Star Game inspired a major technology overhaul, including

  • A move to the Cloud
  • Technology integrations in the contact center​
  • UCC and team collaboration applications


What you’ll learn:

  • How the Padres leverage mobile collaboration tools to keep an internal network of world travelers, scouts and road warriors connected anywhere in the world
  • How the Padres call center was redesigned to deliver personalized customer experiences and ensure optimal productivity
  • What key benefits of the Cloud influenced the Padres to make the switch from their premises-based system