What is Ring Group?

By Hal Werner

A Ring Group is a way for a group of extensions to share the distribution of incoming calls. Ring groups are also commonly known as Hunt Groups.

A Ring Group is a great way for a business to share the distribution of incoming calls among employees. It is often used to efficiently distribute calls within specific departments such as Sales, Customer Support, and Accounting. You can have all the phones in a ring group ring at once or set up a “round robin” approach where the extensions in the group ring in a specific order until the call is answered.

Each Ring Group can have any type of number assigned to it. The number can be a virtual number, toll free number, the main company number, or any other number in your system. It can also be answered by the auto-attendant or by another extension.