Unified Communications represents a big step forward from VoIP, as the focus shifts from telephony to the broader scope of business communications.
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Customer experience is a key differentiator in today's ultra-competitive environment. More than ever, that experience is shaped and delivered through digital interactions, such as SMS, email, web chat, social media, and web self-service.
In a world of mobile and cloud technologies, enterprises can redesign their business processes with tools like embedded communications. For the mobile workforce, seamless real time communications tools bring data and analysis together to enhance both customer and worker experience.
Mitel and Mavenir have combined to pursue a unique vision of communications industry convergence and to provide business critical voice and high value business collaboration services across Mobile and Enterprise networks.
Just as you should go through and clean out your desk periodically (so that’s where that user manual for the old printer went!), you should also take a good look at your business’ communications tools to clean out, consolidate and reduce costs where possible.
Leveraging Cloud and Mobile Technology to Improve Eldercare
We asked ten experts for tales of customer experience gone wrong—and learned some valuable lessons
Changes in the interplay between technology, location, culture and business are transforming where, when and how we work.
You have only one chance to make a lasting impression with a customer and that one impression often is handled by your contact center.
Get to know the top VoIP and UC trends and how these trends impact the cloud as the right deployment model.