Badrutt's Palace Hotel

With an evolving infrastructure, the hotel’s existing telephony solution was outdated. They operated around 1,000 connections in an extensive building that relied on kilometers of old cables. They wanted a telephony system to meet their guests' high expectations for everything else the hotel provided.

Badrutt’s Palace Hotel needed a state-of-the-art telephony system featuring a stable basis with useful additional functions. The solution also had to be reliable, and they wanted a partner with extensive expertise.

A partner was quickly identified as the right partner for the complex modernization project. The partner presented a solution based on the Unify OpenScape 4000 communications system. It supplies the entire hotel with digital telephony.

Across-the-board DECT installation enables wireless telephony. Calls are received and managed on the PC at two call center workstations. The concierge function is handy. It automatically displays the guests’ names and room numbers. It’s also possible to see whether an employee is available or in a meeting. OpenScape is also connected to the front office system, greatly simplifying guest check-in, check-out, and billing of call charges.

The Unify OpenScape 4000 communications system's day-to-day performance has achieved all-around satisfaction from management to employees and guests.