Product hero

Center for Sports Medicine and Orthopaedics

When thinking of a digital transformation, typically the expectation is for a gradual journey. But for the Center for Sports Medicine and Orthopaedics, the change happened overnight. For them, the COVID-19 pandemic of 2020 not only radically changed life as they knew it, but also set the stage to discover the benefits of remote working at its best.
Download Now

While eagerly anticipating a much-needed upgrade to Mitel cloud-based communications, the Center for Sports Medicine and Orthopaedics ran into an unexpected snag. The COVID-19 pandemic halted all plans for implementation and forced the entire practice home. Taking a chance, they cut over to the Mitel system anyway and experienced a total transformation in their communications.

"The pandemic wasn’t even on our radar, but the timing couldn’t have been better. We would have never been able to send our employees home without the Mitel solution in place.”
- Becky Farmer, CEO of Center for Sports Medicine and Orthopaedics

GOALS
  • Update business communications with greater capacity and better maintenance and administration
  • Obtain more sophisticated reports and analytics for call center efficiency
RESULTS
  • Optimized schedules and improved wait times for callers due to rich Mitel reporting and analytics
  • Pure business continuity with no downtime for cutover during pandemic lockdown
  • Dramatic improvement in remote working capabilities for entire practice
  • Better ease of use thanks to seamless integration
  • Improved employee satisfaction due to providing each with more capabilities and the freedom to work seamlessly from anywhere
SIMILAR SUCCESS STORIES
Southern California Orthopedic Institute_thumb
Southern California Orthopedic Institute (SCOI)

Discover how Southern California Orthopedic Institute improved patient communication and efficiency with Mitel and transformed their telecom infrastructure.

Read More
Cape Medical Supply
Case Study
Cape Medical Supply

Cape Medical Supply provides sleep therapy and orthopedic bracing products and services to patients in need. When it needed a better way to communicate with its customers, Cape Medical Supply turned to Mitel for its hosted VoIP solution.

Read More
Healtheast thumbnail
Case Study
HealthEast

HealthEast worked with Mitel to upgrade its contact center and communications solution.

Read More
Ready to talk to sales? Contact us.
Find a Partner (844) 937-6483 Email Us