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Chicago Cubs

With a large and constantly growing fan base, the Chicago Cubs™ needed an upgraded and modern communications capabilities to deliver an elevated experience for its fans.

 

As part of ongoing modernization initiatives, the Chicago CubsTM were looking to update their communications technology so they could streamline overall operations and enhance the experience for fans in 2019. In 2020, the Cubs also needed a way to quickly transition employees to a work-from-home model as a result of the COVID-19 pandemic. By working with Mitel, the organization was able to stay connected from both an external and internal standpoint while elevating the overall fan experience. 

 

Major League Baseball trademarks and copyrights are used with permission of MLB Advanced Media, L.P. All rights reserved™

    Goals
    • Costly, antiquated technology was slowing operations and driving unnecessary costs 
    • With a large and constantly growing fan base, the organization needed upgraded and modern communications capabilities to deliver an elevated experience for its fans 
    • In 2020, as the COVID-19 pandemic hit, the Cubs needed to be able to quickly adapt to a remote work environment while staying connected with each other and their fans
     
    Results
    • Improved communication and collaboration across the organization 
    • Elevated fan experience through user-friendly, high-touch capabilities and CRM integration
    • Significant cost savings, as the need for expensive circuits was eliminated
    • Seamless rollout and scalability thanks to the solution’s smooth integration with existing platforms
    • Ability to quickly transition employees to a work-from-home model in 2020 during the COVID-19 pandemic

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With the switch to working from home, the MiVoice Connect softphone capabilities has provided multiple departments across the Cubs organization – from Fan Services to our ticketing team - with the opportunity to continue to connect with fans, customers and ticket holders even through the transition of moving our customer service phone capabilities from an in-office model to a remote model. Steve Inman, Vice President of Technology™ The Chicago Cubs

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