City of Subiaco

One of the City of Subiaco’s stated goals was to “be innovative and responsive, and maintain a strong customer focus.” Upgrading the telephony environment was identified as a major contributor to meeting this goal.

Download Now

The city selected Mitel based on a combination of functionality, architecture, simplicity and total cost of ownership (TCO).

“In terms of functionality, the Mitel Unified Communications (UC) and Enterprise Contact Center (ECC) solution offered everything we required,” said Paul Maul, IT Manager. “Additionally, the CAPEX and OPEX calculations we made for the Mitel solution provided the best TCO. Mitel’s architecture had the scalability we were looking for, and the management console gave us the ability to manage the environment ourselves. Also, a lot of the solutions we looked at had very complex licensing models. Mitel’s licensing was simple and easy to understand.”

Goals

Deploy an easy-to-manage, cost-effective, scalable and flexible telephony environment

Results

Single management console for UC
Reduced telecommunication and administrative costs
Increased responsiveness
Compliance with service guidelines

Find The Perfect Solution for Your Business

Solutions

SIMILAR SUCCESS STORIES

Case Study

Orion Township

Orion Township, sought a flexible, reliable communications solution to replace their failing legacy phone system, and discovered MiCloud Connect.

Case Study

SIRIM Berhad

Learn how SIRIM Berhad modernized its PBX system with Mitel’s solutions, enabling AI integration, cost-efficiency, and flexible communication for future growth.

Case Study

City of Baltimore

The bustling port city of Baltimore, the 29th largest city in the US, is home to John Hopkins Hospital, the Inner Harbor Historic Seaport, and two professional sports teams. It employs almost 14,000 people across more than 60 agencies and departments.

Ready to talk to sales? Contact us.

Find a Partner (844) 937-6483 Email Us