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City of Subiaco

One of the City of Subiaco’s stated goals was to “be innovative and responsive, and maintain a strong customer focus.” Upgrading the telephony environment was identified as a major contributor to meeting this goal.

The city selected Mitel based on a combination of functionality, architecture, simplicity, and total cost of ownership (TCO).  
 
“In terms of functionality, the Mitel Unified Communications (UC) and Enterprise Contact Center (ECC) solution offered everything we required,” said Paul Maul, IT Manager. “Additionally, the CAPEX and OPEX calculations we made for the Mitel solution provided the best TCO. Mitel’s architecture had the scalability we were looking for, and the management console gave us the ability to manage the environment ourselves. Also, a lot of the solutions we looked at had very complex licensing models. Mitel’s licensing was simple and easy to understand.” 

    Goals
    • Deploy an easy-to-manage, cost-effective, scalable and flexible telephony environment
    Results
    • Single management console for UC 
    • Reduced telecommunication and administrative costs 
    • Increased responsiveness 
    • Compliance with service guidelines 

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