Product hero

Datacard

With annual revenues of approximately $400 million and 1,400 employees worldwide, the company has a service and support network that covers more than 120 countries. Datacard’s secure ID and card personalization solutions are used to issue millions of financial cards and identification documents each day. Datacard’s Asia-Pacific telephony environment, like many organizations, had “grown mostly through osmosis,” explains Angus McDougall, regional vice president for Asia-Pacific Datacard. And, in a number of offices, its telephony systems were aging rapidly, so there was a compelling reason for the organization to move to the new Mitel global standard.

Datacard

Datacard’s initial deployment was sparked by an office relocation in Singapore. As part of the office move, Datacard didn’t just replace its phone system with Mitel; it replaced its entire networking infrastructure with new equipment.

While in part a requirement to run Mitel Voice over IP (VoIP) traffic, Datacard saw the telephony upgrade project as the ideal opportunity to refresh its networking infrastructure across Asia-Pacific.

“Ordinarily, if we wanted to go out and replace the entire network infrastructure, our return on investment timeframe was going to be much longer and the investment much harder to justify. However, because we completed the network upgrade as a Mitel rollout, the entire ROI timeframe is much shorter – because we actually have business benefits coming directly out of it,” explains Hasnain Atique, IT analyst at Datacard.

    Goals
    • Upgrade to a global standard Mitel Unified Communications (UC) and Enterprise Contact Center (ECC) platform
    Results
    • ROI in six months due to reduced call costs 
    • Productivity gains and culture improvements 
    • Audio conferencing cost savings 
    • Improved regional and global communications 

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