Their old system was linked with the MiVoice Business system as a gateway and some bespoke software was written to provide a seamless link. The tailor-made solution has now been installed and Martin Fox, Strategy Development Officer, Infrastructure London Borough of Enfield, is thrilled with the results.
“We are very happy with the Mitel solution,” he said. “We have gone through the testing phase and we have found that Mitel has provided good integration with our Siemens technology. It is seamless. The Mitel solution links phones, computers and the internet, and uses one language to talk to all systems. The MiVoice Business software provides up to 700 extensions, and it can do anything you want a telephone system to do. MiContact Center provides the management information system. It tells you how agents are answering the calls and who is doing what and when.”
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