After using Mitel’s solutions, Heartland is confident they have found a successful partnership. Now, Heartland can make changes to their IVRs in real time, deliver merchant-branded customer experiences and ensure that payment information transferred via their IVR is secure and compliant.
“[Mitel] has proven to be one of the best technology partner selections I’ve made in my 30+ year career,” said Fred Byrd, Sr. Director Billing Solutions. “they provide us with a quality cloud-based service that reliably scales during our peak demand periods.”
Leading Chilean e-marketplace company improves customer service with Mitel IP Telephony and Contact Center Solutions.Read More
As Carlson Wagonlit Travel (CWT) continued to grow as a significant player in the travel management marketplace and became the second-largest corporate travel management provider in North America, its workforce dynamic also changed.Read More
Central Bank’s IT support arm, Central Technology Services (CTS), found ways to provide cost-effective technology that will fosters easier, more productive multimedia collaboration among the executives with Mitel.Read More