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Retail Case Studies

Every retailer is unique, with a unique set of challenges to solve. From cost control and multi-channel retailing to inventory management and more, our retail customers have found ways to meet the ever-changing needs of a challenging industry. Discover what they have achieved with Mitel.

Our Retail Customers

Retail businesses come in all shapes and sizes, and our retail customers are no different. From auto dealerships to retail food stores, each of our retail customers has found ways to streamline processes, save time and reduce costs with our Mitel solutions.

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Case Study
Skagit Valley Co-op

Originally operated out of a church basement, the Skagit Valley Food Co-op facility now occupies half of a city block with an adjacent space for food production. The co-op has used Mitel MiVoice Office 250 with a primary rate interface (PRI) connection and T1 phone line since 2014.

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Case Study
The Van Mossel Groep

In Belgium, VMG needed uniformity. Through several acquisitions, VMG grew rapidly, but this simultaneously resulted in using various disparate legacy phone systems that were time-consuming to manage.

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Case Study
Tien Wah Press

Tien Wah Press had an aging telephony system that was inefficient and expensive, so they switched to a modern, IP-based unified communications solution, saving 50 percent on telephony costs.

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Headquarter Toyota
Case Study
Headquarter Toyota

Headquarter Toyota needed to improve communications across locations, while adding depth and ease to the ways employees interact with one another and with customers.

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Case Study
Feefo

Feefo required a solution that offered a simpler way for employees, partners and customers to engage and communicate, whether they were remote or office-based.

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Circle BMW
Case Study
Circle BMW

Circle BMW needed improved call volume, accuracy and integration, so they turned to Mitel.

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Taxi Stockholm
Case Study
Taxi Stockholm

Taxi Stockholm needed to replace its outdated communications platform because it was developed for a world without smart phones and not nearly flexible enough to satisfy customers.

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Econocom
Case Study
Econocom

Econocom required a robust contact center solution to build their new IT support offer around, and they selected Mitel’s MiContact Center Enterprise for its customer experience-boosting features.

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Case Study
AllSaints

AllSaints consolidates country-specific telephony systems to a single hosted MiCloud platform with support from Opus Technology.

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T-Mobile Netherlands
Case Study
T-Mobile Netherlands

Mitel’s solutions will enable T-Mobile Netherlands to provide fixed and mobile telephony from the cloud to its customers, enabling a smooth migration path to the cloud.

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Swisher Hygiene
Case Study
Swisher Hygiene

Swisher Hygiene worked with Mitel to pinpoint issues with their communications system quickly and maintain uptime.

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Premier Beverage Company
Case Study
Premium Choice Ltd

Using Mitel’s Business Dashboard, Premier Beverage Company improved the customer experience and increased their market share.

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Overland Icon
Case Study
Overland Footwear Group

When this New Zealand retailer moved to the cloud during the pandemic, its teams was able to work more in step with each other to provide a more fitting experience for customers.

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Market Singapore
Case Study
Market Singapore

Mitel is making life easy for high-growth Singapore product brokerage and internet marketing company

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Llewellyn
Case Study
Llewellyn Worldwide

Llewellyn needed to reduce costs and increase efficiency to remain competitive, and their new system had to be easy to use and manage.

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Mitel Customer Case Study
Case Study
Festival Foods

Festival Foods needed an advanced, scalable phone system, and Mitel delivered.

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Mitel Customer Case Study
Case Study
Design Within Reach

Design Within Reach chose Mitel’s VoIP phone solution so they would no longer be weighed down by communications that were costly and difficult to maintain.

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Cosval Group Case Study
Case Study
Cosval Group

Cosval Group needed a new solution that was reliable, cost-effective, easy to manage, and provided a quality of service that matched their luxury brand identity. Learn more. 

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Carlsberg
Case Study
Carlsberg Breweries

Microsoft integration and digital transformation were made easier with this Mitel technology in place.

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Bleu Blanc Rouge
Case Study
Bleu Blanc Rouge

Bleu Blanc Rouge was looking for a new IP telephony system that would be compatible with Macintosh® technology, used IP equipment and supported PoE technology.

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Al-Iktissad Wal-Aamal
Case Study
Al-Iktissad Wal-Aamal

When Al-Iktissad Wal-Aamal, one of the most respected pan-Arab business magazines covering the entire Arab region wanted to improve communication and decision-making processes, Mitel® was their first choice for a flexible communications solution.

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