The council wanted to implement a system that would support more collaborative working across the council, from those in the contact centre, to those on the road, to desk-based employees and home workers.
“We investigated IP communications systems from many vendors but Mitel stood head and shoulders above the others,” said Mac Chivers ICT Manager Malvern Hills District Council. “It was clear that Mitel offered best of breed technology in both IP Communications and integration with OCS. Moreover, Mitel offered advice that was easy to understand, whereas other manufacturers made it unnecessarily complex. For me, it was crucial that they took the time to understand our business requirements and offered advice based on our needs rather than trying to shoehorn in their own technology. In turn, I felt confident that Mitel would deliver.”
Mitel UC and Contact Center capabilities enable the City of Subiaco to meet customer service goals
Read More
Located on a small island, with city hall situated only four blocks from the ocean, the City of Atlantic Beach found that maintaining a functioning communications system during extreme weather was often a challenge.
Read More
Responsible for delivering the Scottish Government’s nationwide energy efficiency scheme, Warmworks relies on a high-quality contact center function.
Read More