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The council wanted to implement a system that would support more collaborative working across the council, from those in the contact centre, to those on the road, to desk-based employees and home workers.
“We investigated IP communications systems from many vendors but Mitel stood head and shoulders above the others,” said Mac Chivers ICT Manager Malvern Hills District Council. “It was clear that Mitel offered best of breed technology in both IP Communications and integration with OCS. Moreover, Mitel offered advice that was easy to understand, whereas other manufacturers made it unnecessarily complex. For me, it was crucial that they took the time to understand our business requirements and offered advice based on our needs rather than trying to shoehorn in their own technology. In turn, I felt confident that Mitel would deliver.”
The City of York Council looked into how the council’s voice and data networks could be managed more efficiently, and turned to Mitel. After witnessing the improvements, the neighboring council of Harrogate Borough decided to upgrade its communications solutions as well.
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Virginia Utility Public Service went with Mitel to help keep excavators and diggers safe.
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The United Service Organization depends heavily on it’s VoIP phone service, so they worked with Mitel to ensure that technology was reliable and cost-effective.
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