San Francisco Giants

SAN FRANCISCO GIANTS

The San Francisco Giants, an eight-time World Series-winning Major League Baseball (MLB) club based out of San Francisco, Calif., host nearly 42,000 fans every game and interact with many more on a daily basis. When it came to handling those interactions, the Giants looked for a high-performance solution that integrated with the club’s CRM, reduced complexity in the office and saved money.

Customer Success

San francisco giants

    Goals
    • Improve customer service
    • Lower business communications costs
    • Simplify communications for Giants employees
    Results
    • A system that reduces complexity within the work environment
    • Integration into the in-house CRM, meaning improved fan interactions
    • Saving hundreds of thousands of dollars while also adding functionality from the previous system

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