After deploying the latest MiContact Center Business platform, the company's customers gained the freedom to interact on their preferred device using the media that works best for them. On top of that, agents and supervisors now have the tools necessary to effectively manage their customers’ omnichannel journeys.
Key features of their new solutions include: voice, web chat, SMS, email and social media integration; speech recognition and text-to-speech; customizable real-time dashboards; extensive reporting tools and omnichannel case management; outbound dialing and messaging; and much more.
Whitney National Bank, a growing institution, needed a reliable and advanced solution to improve customer experience.Read More
With an end-of-life phone system that lacked business productivity features, Weber State Credit Union was unable to accommodate growth.
Increased functionality, greater productivity and precision management wins over social enterprise The Wise Group.