After deploying the latest MiContact Center Business platform, the company's customers gained the freedom to interact on their preferred device using the media that works best for them. On top of that, agents and supervisors now have the tools necessary to effectively manage their customers’ omnichannel journeys.
Key features of their new solutions include: voice, web chat, SMS, email and social media integration; speech recognition and text-to-speech; customizable real-time dashboards; extensive reporting tools and omnichannel case management; outbound dialing and messaging; and much more.
Ellinger Riggs Insurance needed dependable, scalable communications technology to keep their customers on the line and seamlessly expand to new locations. They found their solution with Mitel’s MiVoice Connect.Read More
Brightside Insurance and Warranty Solutions needed the right technology for ‘follow the sun’ connectivity and business continuity across multiple international sites.Read More
FirstPort realised cost savings and multiple business benefits by consolidating multiple legacy PBX telephony systems to a single hosted Mitel platform, supported by Koris.Read More