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Sonnen 

Sonnen is a global company with 250 employees worldwide and 50 employees distributed across North America. They had no business communication system in place and needed a mobile-first communications solution that would streamline communications.
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Sonnen’s checklist of need-to-have features included click-to-dial capabilities, Salesforce.com integrations and a mobile-first design. These features narrowed its choice of cloud service providers. Sonnen evaluated Jive communications, Massergy, and Mitel, and ultimately chose Mitel’s MiCloud Office for its full feature set and competitive value.

“Mitel’s price was competitive to the other companies we evaluated, but Mitel offered more features,” explains Jessica Brawner, Internal Operations Manager for Sonnen.

Brawner was particularly impressed with Mitel’s MiTeam collaboration solution, which enables employees to chat, share content and communicate via real-time voice and video – directly from their mobile devices. Implementing MiCloud Office has helped Sonnen’s field service technicians and remote sales force stay connected no matter where they are, empowering them to collaborate internally and better serve customers.

Goals
  • Streamline communications between sales, back-office support, manufacturing, service, field technicians and inbound call support 
  • Attain a mobile-first communications solution 
Results
  • Increased communication among employee base to efficiently serve customers 
  • Click-to-dial capabilities and application integration will enable Sonnen to reach more customers efficiently 
  • Analytics reveal areas of improvement for training purposes and enable Sonnen to ensure all support and technicians receive proper training 

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