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Subaru Canada

Subaru Canada needed to move from an outdated, legacy PBX to a unified communications-enabled contact center solution that could support its mobile staff, Microsoft Lync voice infrastructure, and back-office technologies like Active Directory and Hyper-V.

When Subaru Canada found Mitel’s MiContact Center for Microsoft Lync they were ready to make the final cutover to Microsoft Lync Server 2010 as their voice and unified communications solution.

“The final hurdle to decommissioning our existing PBX was deciding on the best Lync-integrated contact center product for our business. When we found Mitel, a truly integrated Lync contact center product from a reliable and experienced vendor, it was lights out for the PBX,” said George Hamin, Director of eBusiness and Information Systems at Subaru Canada.

“Mitel’s low cost of entry, ease of installation, user friendliness, and ability to take advantage of Lync’s native features made it an easy purchasing decision,” Hamin added.

Goals
  • Move from an outdated, legacy PBX to a unified communications-enabled contact center solution 
Results
  • Improved agent productivity and customer service
  • Better management of the contact center
  • Smooth and easy learning curve
  • Simplified management

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