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Transportation America

This Florida-based, family-owned company provides transportation and related services for both public and private sector clients. Substantial growth led to a search for a robust communications system that could evolve with the company for years to come.

Transportation America was growing—adding new business units, receiving thousands more calls each day and building additional locations. Its existing communications system was struggling to keep up, let alone maintain the specific service levels required of public entities. After partnering with CT Solutions, the company selected and deployed Mitel’s MiVoice Office, a robust phone system, as well as MiContact Center Office, a customer experience management platform with real-time statistics. Both are easy to use, feature-rich and scalable.

"Now, agents don't have to worry about having phone service... As long as they have high-speed Internet access, they can take their phones to any location and continue operating."
- Nelson Rodriguez, Business Development Manager of CT Solutions South

    goals
    •  Select a modern phone system that can scale with the business and handle a high call volume
    results
    • Improved flexibility and scalability enables current  and future growth
    • More user-friendly, feature-rich call center technology
    • Better, more reliable call handling, especially during periods of high volume
    • Increased data security

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