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United Service Organization

USO-Metro is an affiliate USO chapter that relies entirely on special event fundraising and the generosity of private individuals and corporations to fund its programs. Only 7% of their annual budget goes toward management and fundraising projects. Among the many complimentary amenities provided in the USO-Metro lounges is VoIP phone service for those visitors wishing to contact loved ones before they depart.
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Check-in time for military personnel is six hours before departure time, so visitors to the lounge have considerable waiting time and the phones and service have proved to be one of the most popular amenities provided. Service men and women can take the opportunity to connect one more time with family and friends before deploying.

At the end of 2008, the existing phones were reaching end-of-life and the USO-Metro began looking for replacements. They turned to their trusted partner Verizon, who has provided the VoIP service since 2005, for suggestions. The result was the introduction of Aastra’s SIP-DECT™ solution. The SIP-DECT technology provides reliable, high quality, secure wireless communication.

“The wife of a departing soldier called to thank the USO for furnishing her husband with a VOIP phone just before he left,” said a USO-Metro volunteer. “The call meant so much to both of them.”

Goals
  • A secure and cost-effective communications tool 
  • Cordless handsets allowing mobility and privacy 
  • Access to international and domestic voice services 
Results
  • Enterprise-grade – high reliability, quality, security and scalability 
  • Up to 12-hours talk time; 120 hours stand-by time and 5-6 hours re-charge time 
  • Interference free communications – DECT frequency doesn’t conflict with WiFi and other transmissions in use at the airport 
  • Based on SIP standard so automatically interoperable with Verizon’s hosted VoIP service 
  • In surveys conducted among visitors to the lounge, the phones and service are consistently rated among the most valuable amenity provided 

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