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Valley ENT

The doctors and staff that work at multiple offices and clinics also frequently missed calls simply because they were mobile. They needed a new business communications solution that could keep up with their growth and their increasingly mobile workforce – one that was simple to implement across multiple sites.

On one day you might find them treating performers from the cast of American Idol, or any of several internationally renowned mega-millionaire rock stars. Next, they could be on mission in a dusty, impoverished village in northern Mexico, providing free medical care for everything from sore throats to cleft palate surgery.

But most days, you’ll find the doctors hard at work in one of the 14 Valley ENT practices that dot the Phoenix and Tucson regions of Arizona – an area of roughly five million people. That’s a lot of ground to cover for medical practitioners, and obviously, the more mobile you are the better. So perhaps it won’t surprise you that Valley ENT also has one of the most cost-efficient, yet technically advanced business communications solutions in the world.

    Goals
    • Resolve the high rate of missed calls and the escalating expense of multiple mobile and messaging services 
    Results
    • Cost-effective mobility for doctors working at multiple locations  
    • Greater customer responsiveness with increased first-contact resolution  
    • Higher productivity as doctors can hot desk to any phone in the world, take their calls and messages – working as though they are at their desk  
    • Always available, always connected to the business network Significant operational savings

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