The call quality has improved and the highly resilient, cloud-based solution means that the system requires a lot less maintenance. The contingency is now covered, freeing up the IT team to get on with their day jobs. The Optymyse wallboards from SJS Solutions seamlessly integrate with the Mitel platform and display real-time call handling metrics, which are very useful in measuring and analysing service levels.
“The new system is stable and operating well. Mitel supports the system during office hours but we rarely have to log a support call. The collaboration between Mitel and Warmworks has been positive. Overall, we’re very happy with the results of the MiCloud Connect implementation.” - Michal Drozdowicz, IT Development Manager, Warmworks
Orion Township, sought a flexible, reliable communications solution to replace their failing legacy phone system, and discovered MiCloud Connect.Read More
New Jersey SHARES is a statewide, non-profit organization that provides temporary assistance to individuals and families in need of help paying their energy bills. Its large call volume couldn’t be accommodated, calls were dropped, reporting was unreliable and call monitoring was difficult.Read More
Minnie’s Food Pantry was founded by Dr. Cheryl “Action” Jackson in 2008 in Dallas, TX, with a mission to provide healthy meals and resources to those in need by way of red-carpet treatment.Read More