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Whitney National Bank

Based in New Orleans, Whitney National Bank wanted to upgrade their technology to stay on the leading edge of the fast-changing banking world. A key part of that technology is the voice communications infrastructure that links their 2400-plus employees at over 160 branches with one another and with their customers.

Having grown through acquisition, Whitney faced the challenge of integrating the many different communications technologies they inherited. Maintaining all of that diverse technology was expensive and inefficient, and they wanted to standardize and centralize their communications to better support their current operations and position themselves for continued growth.

Whitney went looking for an efficient, cost-effective platform to achieve these goals and support their growing communications needs. And they looked very carefully before deciding on a solution. “We put our RFP out to all the big players and some up-and-comers in the VoIP market,” says Scott Erlichman, Senior VP of Technology Infrastructure.

Goals
  • Centralized voice communications infrastructure for 160 branches 
  • Failover and disaster recovery in a hurricane zone 
  • Ability to scale the platform as the business grows
Results
  • Cost savings. Moving from multiple technologies to centralized data centers lowered capital and maintenance costs. 
  • Reliable failover and recovery. Data center redundancy and automatic failover features ensured reliable service and disaster recovery.
  • A platform for growth. Scalability, deployment flexibility and interoperability improved drastically. 
  • A leading-edge future. Whitney’s strong working relationship with Mitel aligns them with a clear strategy to provide cutting-edge technology well into the future.
  • Superior customer service. Customers are assured of a personalized banking experience.

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