Ebooks and Guides

Customer Experience for Dummies

To survive and profit, today's businesses need to focus on their customers. Businesses need to know and understand the customers they serve, address the methods of communication their customers prefer to use, and evaluate their businesses based on the quality of customer experience they deliver.

In order to help usher your business into digital transformation, Mitel is bringing you the second edition of Customer Experience For Dummies, written by Sheila McGee-Smith.

Download your free copy of the new book to learn more about customer experience:
  • Identify how your customers interact
  • Assess and improve your current CX strategy
  • Invest in your customer experience
  • Discover the cost of a dated strategy
  • Learn best practices to provide the optimal CX
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