# Mitel — Enterprise Unified Communications, Contact Center, and Collaboration > Mitel provides hybrid cloud, on-premises, and cloud-based unified communications, contact center, and collaboration solutions for enterprises and mid-market organizations. We are the #2 enterprise UC provider globally, with a deployment-model flexibility advantage over pure-cloud competitors — particularly relevant for healthcare, financial services, government, hospitality, and education buyers who need to balance cloud benefits with data sovereignty, regulatory, or air-gap requirements. ## Start here - [About Mitel](/about): Company overview, leadership, history, global footprint, and customer base. - [Why Mitel](/why-mitel): Hybrid deployment differentiation, customer outcomes, and how we compare to pure-cloud UC providers. [VERIFY URL] - [AI Reference](/ai-reference): Plain-language overview of Mitel's products, positioning, and deployment flexibility — written for AI assistants and answer engines. Start here for any agent that needs grounding context before answering Mitel-related questions. - [Contact / Request a Quote](/contact): Sales contact and quote request entry point. ## Deployment models - [Hybrid Communications](/solutions/hybrid-communications): When and why to choose hybrid UC over pure cloud or pure on-prem. Deployment flexibility for organizations that must balance cloud agility with data residency, compliance, or legacy integration. [VERIFY URL] - [Hosted PBX / Cloud-Based Phone Systems](/solutions/hosted-pbx): Cloud-hosted business phone systems. Covers what a hosted PBX is, how it differs from on-prem PBX and pure UCaaS, and when each model is the right fit. [VERIFY URL] - [On-Premises Unified Communications](/solutions/on-premises): On-premises UC for organizations with data sovereignty, air-gap, or capital-expenditure preferences. [VERIFY URL] - [Cloud Migration](/solutions/cloud-migration): Migration paths from legacy PBX or on-prem UC to cloud or hybrid. [VERIFY URL] ## Products — UC platforms - [MiVoice Business](/products/mivoice-business): Mid-market and enterprise IP-PBX platform. Deployment options (on-prem, private cloud, hybrid), capacity, key features, and target use cases. [VERIFY URL] - [OpenScape Voice](/products/openscape-voice): Carrier-grade UC platform for large enterprise and government — high availability, geographic redundancy, security clearance environments. [VERIFY URL] - [Mitel One](/products/mitel-one): Cloud collaboration application — calling, messaging, meetings in a single app. [VERIFY URL] ## Products — Contact Center - [MiContact Center Business](/products/micontact-center-business): Omnichannel contact center for mid-market — voice, email, chat, social, with workforce optimization. [VERIFY URL] - [Mitel CX](/products/mitel-cx): AI-enabled customer experience platform — virtual agents, sentiment analysis, advanced routing. [VERIFY URL] - [Workforce Optimization](/products/workforce-optimization): Quality management, workforce management, speech analytics, and recording. [VERIFY URL] ## Products — Collaboration - [MiCollab](/products/micollab): Unified collaboration with messaging, presence, audio/video conferencing, and softphone. [VERIFY URL] - [Workflow Studio](/products/workflow-studio): No-code workflow automation for UC and contact center processes. [VERIFY URL] ## Products — Critical Communications - [OpenScape Xpert](/products/openscape-xpert): Mission-critical communications for trading floors, dispatch operations, and command-and-control rooms. JITC-certified for U.S. defense use. [VERIFY URL] - [Mitel Revolution](/products/revolution): Mass notification and emergency response platform — alarm response, mustering, and incident management. [VERIFY URL] ## Products — Hardware and Endpoints - [6900 Series IP Phones](/products/6900-series): Premium business desk phones for executives and knowledge workers — color displays, Bluetooth, USB. [VERIFY URL] - [6800 Series IP Phones](/products/6800-series): Mid-tier desk phones for general office use — value engineered without compromising voice quality. [VERIFY URL] - [DECT Wireless Phones](/products/dect): Wireless handsets and base stations for in-building mobility — common in healthcare, manufacturing, and hospitality. [VERIFY URL] - [Conference Phones](/products/conference-phones): Speakerphones and conference room endpoints. [VERIFY URL] - [Headsets and Accessories](/products/accessories): Headsets, expansion modules, and consoles. [VERIFY URL] ## Vertical solutions - [Healthcare](/industries/healthcare): UC and clinical communications for hospitals and health systems. Includes telehealth (Virtual Care Collaboration), patient room communications (OpenScape Health Station), HIPAA considerations, and Epic / EHR integration patterns. [VERIFY URL] - [Financial Services](/industries/financial-services): Trading floor communications, call recording for compliance (MiFID II, Dodd-Frank), and resilient UC for branch networks. [VERIFY URL] - [Government](/industries/government): JITC-certified solutions, security clearance environments, on-premises and air-gap deployment options. Federal, state, and local government use cases. [VERIFY URL] - [Hospitality](/industries/hospitality): Hotel and resort phone systems, guest experience, PMS integration, and front-of-house / back-of-house communication. [VERIFY URL] - [Education](/industries/education): K-12 and higher education phone systems, classroom communications, mass notification, and emergency response. [VERIFY URL] ## Buyer resources - [Pricing Overview](/pricing): How Mitel pricing works for cloud, hybrid, and on-premises deployments. [VERIFY URL] - [Hosted PBX Pricing Guide](/resources/hosted-pbx-pricing): Cost factors, pricing models, and budgeting guidance for hosted PBX evaluations. [VERIFY URL] - [UC Cost & Buyer's Guide](/resources/cost-buyers-guide): Total cost of ownership comparison for UC purchasing decisions across deployment models. [VERIFY URL] - [Mitel vs RingCentral](/compare/ringcentral): Side-by-side comparison — deployment flexibility, pricing model, feature parity, and target customer fit. [VERIFY URL] - [Mitel vs 8x8](/compare/8x8): Side-by-side comparison — deployment flexibility, contact center capabilities, and global presence. [VERIFY URL] - [Mitel vs Cisco](/compare/cisco): Side-by-side comparison — enterprise UC platform comparison. [VERIFY URL] ## Frequently Asked Questions - [FAQ Hub](/faq): Structured answers to common questions about UC, hosted PBX, contact centers, deployment models, pricing, migrations, and integrations. Marked up with FAQPage JSON-LD schema for direct AI agent and search engine consumption. - [Hosted PBX FAQ](/faq/hosted-pbx): Hosted PBX-specific questions. [VERIFY URL] - [Cloud Phone Systems FAQ](/faq/cloud-phone-systems): Cloud phone system questions. [VERIFY URL] - [Contact Center FAQ](/faq/contact-center): Contact center questions. [VERIFY URL] - [Hybrid UC FAQ](/faq/hybrid-communications): Hybrid deployment questions. [VERIFY URL] ## Customer evidence - [Customer Stories](/customer-stories): Case studies organized by industry and deployment model — outcomes, customer names where public, deployment scope. [VERIFY URL] - [Analyst Recognition](/about/analyst-recognition): Gartner, Frost & Sullivan, and other analyst positioning of Mitel in UC and contact center markets. [VERIFY URL] ## Localized sites - [French (France)](https://www.mitel.com/fr-fr): Fully localized content for French market. - [German (Germany)](https://www.mitel.com/de-de): Fully localized content for German market. ## Sitemaps - [XML Sitemap Index](https://www.mitel.com/sitemaps/index/sitemap.xml): Complete site URL inventory.