Contract Buy-Out Terms and Conditions

  • Mitel unconditionally reserves the right to alter, amend, or cancel this program at any time at its sole discretion.
  • In the case of any dispute with respect to the Program, Mitel's decision is final.
  • This program is for customers leaving a competitive UCaaS providers OR a service provider providing a contracted phone service.
  • Not for use with network contracts.
  • This MAY NOT be used to break an existing Mitel, Mitel-heritage company contract, or Mitel Partner-Built Cloud Products.
  • Benefits are paid as cloud service credits calculated as follows: The LESSER of $100/line for each user migrated, maximum $10,000 OR The full amount of the early termination fee
  • Offer valid with standard pricing and CANNOT be combined with any other promotion.
  • This program may not be used in conjunction with Additional Discount Incentives (ADI’s), Special Pricing Authorizations (SPAs), or with any other Mitel price promotion(s), with the exception of specific other promotion(s) approved by Mitel as noted in this program bulletin or other promotion bulletin.
  • Program benefits are for initial purchase of MiCloud Connect on a single order only, no extensions or add-ons.
  • All participants in this promotion must be a contracted Authorized Partner, accredited to sell the product(s) upon which a claim is based.
  • To the extent Mitel detects a fraudulent claim; it reserves the right to exclude the sales person and/or Authorized Partner from this program or future programs.
  • Void where prohibited by law.


To receive the credit, the customer must:

  1. Sign a MiCloud Connect contract for a term no less than 36 months.
  2. Submit recent MiCloud Connect invoice.
  3. Provide early termination invoice showing fee from accepted UCaaS competitor (see above).
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