Frost & Sullivan analyzed the unified communications and collaboration (UCC) industry for superiority of products and services, as well as overall customer, purchase, ownership and service experience offered, by conducting detailed interviews, analysis and secondary research.
According to their findings, Mitel's growth strategy execution, above-market growth, growth diversification, customer purchase experience effectiveness and delivery of a superior customer ownership experience are what have made our growth so successful. By targeting companies that match our values and building long-term relationships with customers, we have been able to merge technology, personnel, business processes and partners into our organization with minimal disruption.
"Mitel has successfully leveraged acquisitions to add to its technology, partner ecosystem, and customer assets, which has given the company greater control over innovation in the important customer interaction market, created more of an end-to-end portfolio, and enabled it to compete more successfully both within and outside of its existing UCC accounts," said Robert Arnold, Principal Analyst.
Frost & Sullivan also cited Mitel's success in remaining competitive in the changing unified communications-as-a-service (UCaaS) market segment, providing comprehensive on-premises solutions while effectively migrating users to cloud-based technology.
Mitel's successful growth strategy in the UCC market has allowed us to expand how we tackle today's problems and tomorrow's challenges, and the industry has taken notice. Don't take our word for it; download your copy of the Frost & Sullivan Growth Excellence Leadership Award report now.