Mitel Awarded 2007 TMC Labs Innovation Award Presented by Customer Interaction Solutions MagazineMitel Customer Interaction Solutions
“Mitel has demonstrated a commitment to quality and to the further development of IP communications through its Customer Interaction Solutions,” said Tom Keating, CTO and TMC Labs editorial director. “Mitel deserves this great honor, and I look forward to seeing other innovative solutions from them as they continue to contribute to the future of IP communications.”
Mitel’s Customer Interaction Solutions enables seamless business continuity during a network upgrade or in the event of a network outage or natural disaster. Using Primary Rate Interface (PRI) and the switched networking feature, Mitel has the ability to launch a PSTN call automatically to reconnect the data linkage. This feature, enabled by the proprietary Digital XNet, is unique to Mitel and along with the integration of Microsoft’s clustering services provides customers with unsurpassed availability for their contact center operations. This setup ensures businesses are prepared to perform server maintenance and software upgrades at all times, and can continue to operate during a crisis.
“Mitel’s contact center offerings provide a reliable, sophisticated and cost-effective contact center solution,” said Kevin Johnson, director of solutions marketing, Mitel. “Customer Interaction Solutions enables seamless business continuity during a network upgrade or in the event of a network outage or natural disaster. Organizations can maintain ‘business as usual’ contact center data flow for their contact center operations at all times and virtually under any condition.”
Headquartered in Ottawa, Canada, with offices, partners and resellers worldwide, Mitel is a leading provider of integrated communications solutions and services for business customers. Following its merger with Inter-Tel, Inc., Mitel offers customers greater flexibility and choice of solutions, from basic business communications to sophisticated unified communications, from pre-packaged to tailored applications, and from an outright capital purchase to a managed service. For more information, please visit www.mitel.com.
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, Internet Telephony Magazine, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.004 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, Call Center 2.0 Conference and the Green Technology World Conference, coming in September 2007. TMCnet.com publishes more than 15 topical online newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet). For more information about TMC, visit www.tmcnet.com.