Mitel (Nasdaq:MITL), a leading provider of unified communications (UC) software solutions, and Design Communications Inc (DCI), a premier provider of telecommunications systems and services, today announced that Mitel's cloud-based technology is being used to support a new hosted UC offering from DCI for the hospitality market. As a top Mitel authorizedPARTNER for the hospitality market in the US, DCI is offering the hosted service for hotel properties based on Mitel's Multi-Instance Communications Director (MICD), which is designed to improve the delivery and cost structure of current on-premise communications solutions such as PBXs. This hosted service, which integrates a number of applications together, is one of the first of its kind in the hospitality industry.
"By adopting a hosted solution, hoteliers are able to benefit from efficient management of their systems and have the ability to reduce capital expenditures and operating costs," said David Nick Di Lucia, senior vice president at DCI. "This is a true value-add for our hospitality customers and a key differentiator for Mitel, as other UC vendors do not offer hosted solutions for this market."
Building on Mitel's Freedom architecture and investments in their cloud strategy, Mitel is offering a compelling hosted communications alternative to traditional on-premise based solutions for hotel properties including telephony and communications services for guest rooms, hotel operations, and convention/meeting facilities. Based on MICD, the hosted UC service includes functionality and features addressing the unique communications requirements for the hospitality market. Key benefits of hosted UC services can include improved efficiency of communications service delivery, reduced capital costs, improved TCO and high reliability.
"Hoteliers are looking for communications technologies that not only enhance their operations, but also streamline their infrastructure and reduce expense. As a result, we see tremendous opportunity around the adoption of cloud-based UC services in this sector," said Stephen Beamish, vice-president of marketing and business development at Mitel. "A trend in hospitality is to control IT complexity and DCI's hosted UC offering is a perfect example of how Mitel's technology can help hospitality companies improve their competitiveness while giving their customers an elevated communications experience."
The hosted service is expected to be available to the market from DCI in May 2011.
Mitel hospitality solutions deliver advanced communications that enhance the guest experience, improve customer service, and optimize operational productivity and costs and are installed in properties and chains around the world. For more information on Mitel's hospitality solutions, please visit: http://www.mitel.com/DocController?documentId=9183
For more information on MICD, please visit: http://www.mitel.com/DocController?documentId=33889
Mitel (Nasdaq:MITL) is a global provider of business communications and collaboration software and services. Mitel's Freedom architecture provides the flexibility and simplicity organizations need to support today's dynamic work environment. Through a single cloud-ready software stream, Mitel delivers a powerful suite of advanced communications and collaboration capabilities that provides freedom from walled garden architectures and enables organizations to implement best-of-breed solutions on any network; extends the "in-office" experience anywhere, on any device; and offers choice of commercial options to fit business needs. For more information visit: http://www.mitel.com
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DCI - Design Communications Incorporated is nationally recognized across the United States for successfully designing and executing state of the art hospitality solutions. The DCI brand is known for providing total turn-key solutions including: IP telephony and communication systems, wired and wireless internet, IP security, IP TV and screens, as well as Voice, Data, Video, Security, and TV cabling. With a commitment to flawless execution DCI understands the important roll technology plays in enhancing the guest experience. DCI's (www.dci-design.com) North America headquarters is in Syosset, NY with regional offices in NY, FL, NV and employees in 7 states.
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