Mitel Mobile-First Applications Transform the Hotel Guest Experience

New Solutions and Enhancements to HotelMGR Showcased at World's Largest Hospitality Event

  • Today's guest experience is increasingly driven by cloud and mobile
  • Mitel helps hotels streamline operations, boost productivity and build loyalty
  • Mitel integrates with 85 property management systems and applications

Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in real-time business, cloud and mobile communications, today announced enhancements to HotelMGR, a purpose-built solution available in the cloud or on premises to help hotel staff more efficiently manage workflow and maintenance schedules - even when mobile - and improve delivery of guest services.

Along with HotelMGR's current features, which include issue prioritization, tracking and customization, a fully-integrated app is now available to make service ticket creation and management quick and easy. Once created, skills-based dispatching directs the ticket to an appropriate staff member's mobile device and enhanced service level agreement reporting can be used to monitor resolution time. Additionally, a new dashboard view simplifies management of daily and monthly faults within a single screen.

Mitel hospitality solutions integrate with 85 property management systems and applications to make responding to guest needs faster and more efficient. HotelMGR can also be integrated across all major communications platforms to deliver a seamless voice interaction experience. Beyond Mitel, platform integration options include Avaya, Cisco, Skype for Business, NEC and more.

Learn more about the Mitel Connected Guests portfolio and see how HotelMGR integrates with Benbria's Loop OnDemandTM at HITEC, June 20-23, booth 1425.


"Our guests enjoy elegant accommodation, unparalleled service and all the amenities needed for an exceptional stay. To ensure that, we've implemented the most advanced technology within their rooms and behind the scenes to streamline operations," said James Pitts, Head of Engineering with London luxury hotel The Lanesborough. "HotelMGR helps us keep things running smoothly by automating and tracking service, facility and scheduled maintenance requests, and we can do all of that from a mobile device."

"The hospitality industry is on the cusp of significant change driven by mobile and cloud. Hoteliers, in particular, are seeing the public and mobile space threading into improved workflows between staff, who are largely mobile, and guests, who are always mobile," said Jim Davies, Vice President, Mitel Vertical Initiatives. "This results in more streamlined operations and more personalized guest experiences. Mitel is in a unique position to power this transformation with solutions spanning enterprise, mobile and vertical spaces."
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Cloud, Mobile, Hospitality, Hotels, Guest Experience, Applications, Integrations, Hospitality 

About Mitel

A global market leader in enterprise and mobile communications powering more than 2 billion business connections and 2 billion mobile subscribers every day, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and mobile carriers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 60 million business users in more than 100 countries, and 130 mobile service providers including 15 of the top 20 mobile carriers in the world. That makes us unique, and the only company able to provide a bridge between enterprise and mobile customers. For more information, go to and follow us on Twitter @Mitel.

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