Mitel® announced today that Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine has named Mitel Customer Interaction Solutions as a recipient of the 2008 Product of the Year Award. This is the third year in a row that Mitel has received this award.
"I am pleased to honor Mitel for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. "For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements."
Mitel Customer Interaction Solutions consist of a full portfolio of solutions that satisfy a range of customer requirements, from the business reporting requirements of an informal contact center or workgroup, to the sophisticated requirements of a large, virtual formal contact center with multiple sites.
For formal contact centers, Mitel's Contact Center Solutions enable customers to increase agent and supervisor productivity, optimize contact center operations, and improve customer service levels. Mitel Contact Center Solutions scale to meet the needs of all formal contact centers, from small, single-site, to large, multi-site, virtual contact centers, with thousands of agents.
For informal contact centers, Mitel Customer Service Manager extends general business telephony, providing an informal way of sharing calls amongst a team with intelligent call routing, business reporting, and team productivity tools that drive operational efficiency.
"Mitel continues to reinforce its commitment to ensuring that Customer Interaction Solutions are a secure investment for our customers that will easily and cost-effectively evolve and grow with their requirements over time," says Wendy Moore-Bayley, Mitel's portfolio marketing manager. "Mitel has augmented its portfolio to enable agents to handle multi-channel customer inquiries more quickly and efficiently and provide supervisors with a more complete picture of what is happening in the contact center. This helps reduce costs, improve business processes, and increase customer service."
Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organizations of all sizes. Combined with a full range of managed services that include voice and data network design and traffic provisioning, custom application development, and attractive financing options, Mitel is reinventing how successful organizations gain competitive advantage by easily collaborating and communicating over distance and time with customers, colleagues and partners. Mitel's (www.mitel.com) US headquarters are in Phoenix, Arizona. Global headquarters are in Ottawa, Canada, with offices, partners, and resellers worldwide.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews, and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
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