Mitel® (Nasdaq:MITL), a leading provider of unified communications software solutions, announced today that TMC, a global, integrated media company, has named Mitel Contact Center 6.0 as a Customer Interaction Solutions 2011 Product of the Year Award. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.
Based on Mitel's Freedom Architecture, Contact Center 6.0 helps IT departments to reduce costs, while extending in-office functionality to users in any location with an Internet connection. Contact Center 6.0 can also be integrated in a VMware View-based virtual environment, enabling contact center managers to deploy both contact center and communications applications as a single unified solution in a virtual desktop environment, saving significant capital costs and centralizing management and control.
"We're honored to be recognized for this award, and would like to extend gratitude to our partner, prairieFyre, for submitting our Contact Center 6.0 solution for consideration," said Stephen Beamish, vice president of Corporate Marketing and Business Development. "Our contact center customers have consistently pushed for more flexibility in terms of managing their agents and integration capabilities with virtualized technologies of all kinds. With Contact Center 6.0, they now have that flexibility."
"Mitel was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Contact Center 6.0 has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Mitel has earned its place with this distinguished honor."
The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions' 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
Mitel Networks (Nasdaq:MITL) is a global provider of business communications solutions and services, consisting of unified communications and collaboration software applications, IP telephony platforms, mobility applications and managed and network services. Mitel enables businesses of all sizes to move beyond basic fixed telephony tools toward integrated multi-media collaboration solutions, accessible from anywhere, helping to improve performance, gain competitive advantage, and reduce costs. Mitel's global headquarters are in Ottawa, Canada, US headquarters are in Chandler, Arizona and EMEA headquarters are in Caldicot, UK, with offices, partners, and resellers worldwide. For more information visit: http://www.mitel.com
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About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.
TMC, celebrating their 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event. In addition, TMC runs multiple industry events: Mobility Tech Conference & Expo; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.