Mitel Takes Lead in SMB Market Share

Ottawa, Ont., Canada, August 26, 2008
Mitel Takes Lead in SMB Market Share

Mitel Takes Lead in SMB Market Share

InfoTech Research finds Mitel edged out Cisco, Avaya and Nortel for Top Spot in US


According to the report titled “InfoTrack for Unified Communications: 2008 SMB Market Analysis” (IUC), Mitel captured 17.2 percent of the 2007 SMB IP telephony market, well ahead of major competitors like Cisco, Avaya and Nortel. Following its merger with InterTel in 2007, Mitel gained 8.5 percent of market share beating its closest competitor NEC by 3.4 percent. InfoTech defines the SMB market as Small Businesses (SB) with two to 100 employees and Medium Businesses (MB) with 101 to 500 employees.

"We’re very excited to be acknowledged again as the SMB leader”, noted Rick Dell, president of sales for Mitel U.S. “The strength of the Mitel brand in the SMB market is well known. With a growing portfolio and expanding channels to market, we continue to increase our market footprint and reinforce our position as the trusted provider of unified communications for growing businesses across the United States."

During 2007, IPT shipments to the U.S. SMB market increased by 18 percent, compared to 2006. Results from the InfoTech InfoTrack Unified Communications (IUC) research study indicate that 19 percent of small businesses surveyed had already started implementing IPT by the end of 2007, while 16 percent indicated that they had already completed their migration from TDM to IPT and 41 percent planning to implement IPT including eight percent that had conducted trials. Of the medium businesses that participated in the survey, 16 percent had completed the migration to IPT and 32 percent indicated that they had already started implementing IPT. Another 32 percent noted that they were planning to implement IPT including three percent that had conducted trials. Only 20 percent of the MBs had no plans for IPT implementation.

In June, Mitel introduced new unified communications products tailored to address the needs of growing SMBs with easy to deploy messaging, audio and web conferencing, mobility solutions, and easy-to-use IP desk phones that help drive efficiency and productivity, increase customer satisfaction and grow revenues.

About InfoTech
InfoTech, a division of T3i Group LLC, provides global market intelligence on telecom and unified communications equipment vendors, including shipment, revenue and market share data. T3i Group’s other business units include telecom pricing and tariff database firm, Tarifica; telephony equipment feature and functionality database firm, TelecomTactics; and telecom industry news, information and webinar provider, TelecomWeb ( T3i Group is headquartered in Parsippany, New Jersey, with additional offices in New York City, London, England and Cherry Hill, New Jersey.

About Mitel

Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organizations of all sizes. Combined with a full range of managed services that include voice and data network design and traffic provisioning, custom application development, and attractive financing options, Mitel is reinventing how successful organizations gain competitive advantage by easily collaborating and communicating over distance and time with customers, colleagues and partners. Mitel’s ( US headquarters are in Phoenix, AZ. Global headquarters are in Ottawa, Canada, with offices, partners, and resellers worldwide.

Except for historical information provided herein, this press release may contain information and statements of a forward-looking nature concerning the future performance of Mitel. These statements are based on suppositions and uncertainties as well as on management's best possible evaluation of future events. Such factors may include, without excluding other considerations, fluctuations in quarterly results, evolution in customer demand for the Mitel’s products and services, the impact of price pressures exerted by competitors, and general market trends or economic changes. As a result, readers are advised that actual results may differ from expected results.